Royal Bank of Canada
Job title:
Operations Manager, Field Sales
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionWhat is the opportunity?The Operations Manager, RBC Insurance Field Sales provides support to the Field Sales leadership team to achieve superior business performance and “best in class” efficiencies by supporting initiatives. They are accountable for managing the day to day operational activities within Field Sales for overseeing premise and equipment management, onboarding, health and safety protocols. Works in collaboration with partners to drive the effectiveness of Field Sales through identifying and providing direction on process and efficiency improvements and problem resolution solutions. This role is accountable to successfully support the integration and implementation of required operational initiatives and activities and that all operational processes are documented. This role must also balance the rewards of the team’s efficiencies and due diligence of procedures, process and guidelines relative to risk mitigation within business operating plan.What will you do?Collaborate with partners to implement operational effectiveness initiatives and consistencies related to Field Sales operations, licensing & compliance, training and recruitment, as well as capacity planning in an effort to optimize performance across Field SalesAccountable for day to day store operations/premises issues and premises initiatives (store openings, closings, renovations and relocations)Responsible for overseeing and management of Field Sales Health & Safety Program, BCP programSupport Leaders on activities to contribute to the achievement of Client Survey goals and responds to feedback by developing and implementing action plans to close the gaps (focusing the client experience where it matters most to the client)Key contact with Telecom, Premise Management teams and Business Continuity Planning (BCP)Manage technology & equipment profile and inventory monitoringResponsible for maintaining manuals and procedures documents and implementing operational improvements to make it easier for customers and employeesActs as a Field Sales liaison/SME with functional partners on various projects and initiatives i.e. underwriting, corporate real estate, telecom, sales effectiveness, licensing, client services)What do you need to succeed?Must-haveExceptional organizational skillsAbility to work independently and as part of a teamStrong written and oral communication skillsKnowledge of metrics and service levels, with experience in the creation of action plansFlexible to work hours specific to the business as requiredSome site travel is required to various store locations in the GTA. Must have access and use of personal vehicleNice to HaveSales Operations experienceFluently bilingual in French/English, both written and spoken would be considered an assetProven people management experienceKnowledge of insuranceWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.– A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable– Leaders who support your development through coaching and managing opportunities– Ability to make a difference and lasting impact– Work in a dynamic, collaborative, progressive, and high-performing team– A world-class training program in financial services– Opportunities to build close relationships with clientsRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job Skills Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organization Administration, Organizational Change Management, Time Management, Waterfall ModelAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2024-12-10Application Deadline: 2024-12-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Mississauga, ON
Job date
Thu, 12 Dec 2024 08:52:14 GMT
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