Operations Manager, MCO Front End

Job title:

Operations Manager, MCO Front End

Company

QTC Management

Job description

This position is located out of our San Antonio Corporate Office.Salary Range: $85,608.11 – $104,632.13 + up to 10% Bonus EligibilityAre you an experienced leader with proven ability to train, mentor, develop, and coach a team of individual contributors and supervisors? Do you embody the ability to work in an ever changing, dynamic environment dealing firsthand with Providers, scheduling, coordinating, and overall business operations and workflow? If so, then we need YOU!We are looking for a skilled Operations Manager to join our Emerging Health Operations line of business. This position will travel 25% nationally, as needed.Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit for more information.In this rewarding role, you will:

• Manage processes and procedures to ensure a timely and quality completion of work according to client’s contractual obligations
• Manage day-to-day team activities and assignments for case specialists
• Verify and direct supervisors are ensuring appropriate CPT and CLIN codes are assigned to each case
• Manage and monitor correct examinations, tests and specialists required for each case is confirmed through training and quality check processes
• Ensure team coordination and communication to effectively and efficiently complete the operational workflow
• Assist in providing timely and exceptional training for telehealth and mobile clinical operations scheduling teams
• Communicate with internal and external customers to best serve the RSD program
• Manage and troubleshoot the resolution of claimant, provider, and client issues
• Communicate with operational teams and other departments companywide to ensure the use of best practices operational excellence in workflow standardization methodologies
• Train team members on workflow and contractual modifications expeditiously
• Develop and adhere to processes focused on exceptional customer service and ensure immediate escalation of issues which can negatively impact QTC reputation.
• Evaluate employees’ job performance as associated to workflow processes
• Prepare timely weekly, monthly, quarterly, and annual reports
• Perform other duties and responsibilities as assigned
• Develop an excellent working knowledge of all contracts covered by the mobile clinical operations department
• Maintain scheduling standards for all contracts
• Exceed delivery and timeliness goals per operational KPI’s
• Coordinate with departmental leadership and others as needed for workflows, policy and procedure updates
• Communicate daily with the various departments within Business Operations to ensure mission success
• Hold weekly meetings with all applicable departments (VAO, CLS, PR, etc) to discuss operational strategies and updates
• Identify and resolve all workflow concerns
• Report overall progress to departmental leadership efficiently and effectively

You must have:

• A bachelor’s degree in business or accounting, or related field from an accredited college, or equivalent experience/combined education
• 7 years of demonstrated management/supervisory and project management experience
• Demonstrated ability to work independently, take initiative and be self-motivated
• The ability to effectively manage competing priorities with a sense of urgency
• Sound knowledge and understanding of medical terminology and body systems
• Superior communication skills, both verbal and written in the English language
• Excellent organizational and follow-up skills, with a strong attention to detail
• Strong leadership skills with the ability to prioritize and delegate effectively
• Proficient in Windows operating systems and Microsoft Office suites
• Strong working knowledge of electronic scheduling systems
• Strong working knowledge of EMR’s
• The skills necessary to analyze information, problems, procedures and situations
• The ability to successfully pass National Agency Check with Inquiries (NACI) background investigation

Pay and BenefitsSalary Range: $85,608.11 – $104,632.13 + up to 10% Bonus EligibilityPay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here:The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

• This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Expected salary

$85608.11 – 104632.13 per year

Location

San Antonio, TX

Job date

Thu, 15 Aug 2024 07:59:27 GMT

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