Operations Manager (P-4), FT, East Jerusalem – State of Palestine, MENA

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Hope

The fundamental and primary mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in child survival, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

How can you make a difference?

As a Strategic Business Partner, you will be accountable for operations functions, facilitate change, provide risk-informed, solution-focused analysis, advice, and services, and contribute to programme and management decisions for delivering results for children in specific operational contexts.  you will accomplish this by:  

• Facilitating services in the functional areas of operations support: budget, financial management and reporting, facilities management, administration, supply and logistics management, information and communications technology, human resources, and safety and security. 
• Supporting the line manager in implementing career development, and opportunities for staff;  
• Acting as a member of the Country and Senior Management Teams, representing the organizational risks, governance systems, and policies, and promoting results-based management. 
• Understanding business needs for the office, anticipating challenges, propose viable/creative solutions aimed at value for money.  
• Providing key contributions to CPD, CPMP, AMP, and support to Results Based Management and implementation using Value for Money criteria. 
• Supporting supply and logistics strategies and interventions to meet programmatic needs while ensuring Value for Money (VfM), including procurement of fit for purpose products and services, and providing advisory support to governments, national systems and partners on supply chain management; 
• Supporting the country office during external and internal audit reviews and responding to audit observations and monitoring implementation of recommendations. 
• Providing regular feedback on risks and achievements of operations functions in the office. 
• Leading on facility management with a specific focus on inclusive accessibility, eco-sustainability and common premises; 
• Monitoring business transactions processed by GSSC from a perspective of Efficiency, Performance, Risk Management, and Fraud prevention. 
• Supporting the management of PSFR operations and promoting efficiency across systems and processes, where applicable. 

You will be entrusted with the following five pillars, the core focus of all operations functions: Valuing People, Valuing Money, Valuing Risk Management, Valuing Systems and Structures, and Valuing Partners. 

Key functions, accountabilities, and related duties/tasks:

Valuing People: Develop people resources to promote technical competence and foster career progression and retention of a “fit for purpose”/ agile workforce. 

• Facilitate an environment of management excellence, staff well-being, and accessibility and inclusion through the implementation of strategies, policies, and procedures. 
• Implement solutions and advise to office management on people management and office culture. 
• Coordinate the human resource development and resourcing strategies to bring about changes in knowledge, skills, abilities and mindsets for Operations staff. 
• Keep abreast of industry standards in management and finance and share best practices and knowledge learned within the office. 
• Support Excellence in Operations in UNICEF derived from the five strategic pillars.  

Valuing Money: Champion strategic resources to achieve organizational goals and ensure Value for Money (VfM) 

• Ensure effective identification and use of resources in various concrete Value for Money (VfM) areas, including eco-efficiency and inclusivity, common premises, costing, results-based budgeting financial monitoring etc. 
• Support Business Units on options to generate greater VfM. 
• Support the Deputy representative Operations in financial oversight management, monitoring and reporting of all the country programme budget – and where applicable private sector fundraising budgets; make analysis and recommendations for Representative’s and Deputy Representatives to take risk informed decisions. 
• Implement various modalities of valuing resources through financing modalities such as budgeting and pre-financing modalities for supplies, cash-based transfer etc.  
• Develop and oversee implementation of Supply plan for the operation section office and stay abreast of the regional strategies. 

Valuing Risk Management: Enhance Risk Management to increase organizational performance and strengthen internal control  

• Support the office with up-to-date financial information to make operational and programmatic risk informed decisions and improve performance in collaboration with the Operational Risk Manager., with the support of the enterprise Governance, Risk and Compliance (eGRC) platform. 
• Update and participate in testing of business continuity plans to ensure UNICEF organizational resilience to disaster and risks and staff safety and security as well as Emergency Preparedness and Response to humanitarian situations.  
• Review internal controls and policies/guidance included in the Regulatory Framework, provide oversight of appropriate implementation of policies and procedures and provide feedback on policy and internal controls as appropriate.  
• Support implementation of mandatory anti-fraud systems, processes and actions, and share anti-fraud achievements within the office. 
• Facilitate mitigation of risks of engagement with external partners via appropriate, risk-informed due diligence in collaboration with the Operational Risk Manager

Valuing Systems and Structures: Ensure further operational centralization and optimization for maximized efficiency gains. 

• Review and recommend simplification of Operations processes to minimize cost, reduce duplication of work and maximize efficiencies while creating an environment of smarter controls to render the organization agile, resilient and ready to respond to programme needs. 
• Facilitate compliance with systems by building awareness and capacity of users, explore new ways of working – including in the context of SG Reform – and continuously improve IT-enabled business processes to increase productivity and collaboration, better knowledge management, and ensure effective use of UNICEF assets. 
• Support the Deputy Representative Operations by providing key contribution to CPMP

Valuing Partners: Strengthening internal and external-facing partnerships and leveraging UNICEF’s oversight and understanding of financial management across all areas of the office. 

• Provide technical support and recommendations on HACT implementation, including, advice approach to undertaking spot checks, follow-up actions required on the result of financial assurance activities; the use and collaboration with the Supreme Audit Institution; and use of micro-assessment results including the appropriate level of capacity building in financial management. 
• Partner with Programme by providing advice and recommendations on programme budgeting through contributions in programme documents and support the financial impact analysis and determination of refunds and amounts owing to the CSO. 
• Support UNICEF Office resource mobilization partners from donor negotiation and formulation of partnership agreements and contracts through written financial reporting, resolve discrepancies, and ensure donor accountability and transparency. 
• Foster a positive and enabling operations environment that supports private-sector fundraising and solution-focused engagement (where applicable). 
• Engage as effective stakeholders in the UN Reform, facilitating Business Operating Services (BOS) and proactively paving the way for a potential “one back office” in country offices. 

To qualify as an advocate for every child you will have the below requirement:

1. 1. Education:

• An Advanced University Degree in one of the following areas is required:

         Business management; Financial management; Accounting; Public Finance; and related operations function (Supply Chain, Human Resources, Information Technology, International Business, Project management.) is required or a full professional accounting designation (CA, ACA, ACCA, CPA, CIMA, CPFA, Expert Comptable) from an internationally recognized institute/body of accountancy with valid membership in good standing is required.

2. 2. Work Experience:

• A minimum of 8 years of professional experience is required, specifically in implementing organizational initiatives in one or more operations management areas including budget; financial management and reporting; facilities management; administration; supply and logistics management; information and communication technology; and human resources. 

• Additional experience in one or more of the following areas, would be desired: 
• Audit and investigations 
• Safety and security 
• Grant Management 
• Enterprise Risk Management
• Experience in a UN system agency, large private or public company, or experience working in a developing country and/or humanitarian/ emergency context is an asset.  
• Experience in working with corporate ERPs (Enterprise Resource Planning) (SAP) and IPSAS (International Public Sector Accounting Standards) is highly desirable. 
• Knowledge of Results Based Management is a requirement. 
• Familiarity with Microsoft Office applications is required. 

To qualify as an advocate for every child you will have…

1. 1. Education:

• An Advanced University Degree in one of the following areas is required:

Business management; Financial management; Accounting; Public Finance; and related operations function (Supply Chain, Human Resources, Information Technology, International Business, Project management.) is required or a full professional accounting designation (CA, ACA, ACCA, CPA, CIMA, CPFA, Expert Comptable) from an internationally recognized institute/body of accountancy with valid membership in good standing is required.

2. 2. Work Experience:

• A minimum of 8 years of professional experience is required, specifically in implementing organizational initiatives in one or more operations management areas including budget; financial management and reporting; facilities management; administration; supply and logistics management; information and communication technology; and human resources. 
• Additional experience in one or more of the following areas, would be desired: 
• Audit and investigations 
• Safety and security 
• Grant Management 
• Enterprise Risk Management
• Experience in a UN system agency, large private or public company, or experience working in a developing country and/or humanitarian/ emergency context is an asset.  
• Experience in working with corporate ERPs (Enterprise Resource Planning) (SAP) and IPSAS (International Public Sector Accounting Standards) is highly desirable. 
• Knowledge of Results Based Management is a requirement. 
• Familiarity with Microsoft Office applications is required. 

3. 3. Language Proficiency:

• Fluency in English is required. Knowledge of Arabic is considered an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships(2) Demonstrates self-awareness and ethical awareness(3)Drive to achieve results for impact(4)Innovates and embraces change(5) Manages ambiguity and complexity(6)Thinks and acts strategically(7)Works collaboratively with others.(8)Nurtures, leads and manages people

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. 

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service. 

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.