Operations Manager – UK

Job title:

Operations Manager – UK

Company

FlixBus

Job description

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have travelled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.The UKs intercity coach market is being revolutionised by the launch of Flixbus. We are now looking to expandour strong, dynamic and ambitious team. To support our ambitious growth, we are now looking for an Operations Manager UK. This position will be based in London.Your Tasks – Paint the world greenOperational Insights:

• You will analyze large datasets deriving and presenting insights about our operational performance;
• You will build reports and monitor the quality of our bus partners;
• You will prepare plans for our bus partners to deliver great quality and support the implementation of the plans by leveraging customer feedback, data and network performance analysis;
• You will help to drive the quality of our network through a deep understanding of our data and performance of the services;
• You will identify improvement opportunities in our customer facing product and build business cases for the Product team to prioritize our features;
• You will support in implementing the Flix standards with our Bus partners, both onboard the vehicle and within the driving team.

Operational Insights:

• You will gather, implement and maintain accurate data and information on our internal systems;
• You ensure the existing network is running well by supporting bus partners with day to day technical and operational assistance;
• You support our agents team by creating rotas, time sheets and dealing with day to day enquiries, as well as supporting their development;
• You coordinate between internal teams, bus partners and key stakeholders in the event of delays, incidents or accidents and changes to the network;
• You will ensure we have the relevant infrastructure in the UK to run our network;
• You will be responsible for keeping stations and local authorities across the UK up to date with relevant information to run our services;
• You take ownership of your work and report pro-actively on results, project statuses while keeping all relevant stakeholders informed, signaling next steps and following up when needed;
• You will drive the internal processes for onboarding of new bus operators to ensure a great experience;
• You will be responsible for building relations with bus stations and local authorities across the UK and ensure that we have the required departure slots to support our fast expansion. You will support with and address customer complaints, liaising with Customer Services to improve processes and make the experience better for customers

Your Profile – Ready to hop on board

• Driven and enthusiastic in supporting the scaling up of a new business;
• 2-4 years of experience in a fast-paced high-growth environment;
• A proven track record of strong results in a similar data analytical role;
• Accuracy and punctuality in carrying out tasks;
• Ability to juggle multiple tasks and projects with strict deadlines;
• You thrive in a fast paced, high pressure & dynamic environment;
• Strong drive, self-motivated, accountable and entrepreneurial;
• You are proactive, motivated, autonomous and have a desire to grow with a business;
• Experienced with Excel, beneficial to have experience using PowerBI and SQL.

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.​
• Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• We’re not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
• Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We’re excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don’t meet 100% of the requirements, we still encourage you to apply.About FlixWe are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.The following video shows our amazing success story:

Expected salary

Location

London

Job date

Sun, 22 Sep 2024 04:21:28 GMT

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