Royal Bank of Canada
Job title:
Operations Officer – Investments NAV
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionWhat is the opportunity?The selected candidate will be responsible of the fulfillment of transactions within Team NAV (net asset value). The functions within the team are Transfers Out to OFI and Estate Payouts. The selected candidate will complete same day transactions providing an exceptional client experience. The candidate will acquire extensive Investment knowledge and will also act as a referral point for other team members for the applicable policy, process and procedure. The business hours are Monday – Friday, from 8:30 AM – 5:00 PM.What will you do?
- Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization – making it Simpler, Faster, Better.
- Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)
- Employee will participate in an Performance Edge program and must meet minimum performance thresholds set by your team/group
- Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience.
- Responsible for successful fulfillment and servicing of complex transactions and/or investigations.
- Ensure process/controls are in place and are being followed.
- Analyzes non-standard and/or specialized transactions.
- Provides professional, attentive and accurate service when dealing with both clients and staff. Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required
- In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide
What do you need to succeed?Must-have
- Investment Knowledge
- Bilingual (English and French), both written and spoken
- Completion of Post-Secondary Degree or Diploma program
- Strong background with the use of window based computer applications such as Word and Excel combined with accurate keyboarding skills
- Proven analytical mindset and problem solving skills
- Demonstrate ability to adapt to an ever changing environment
- Maintaining a detail oriented approach while working in a high volume environment
- Adaptability
Nice to have:
- Estate Knowledge
- Experience working with Sales Platform, RBIS, EMS, RBC Express, etc.
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Work in a dynamic collaborative progressive and high performing team
- Opportunity to take on progressively greater accountabilities
Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress: 1 PLACE VILLE MARIE:MONTRÉALCity: MONTRÉALCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2024-11-19Application Deadline: 2024-11-29Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Montreal, QC
Job date
Thu, 21 Nov 2024 03:43:12 GMT
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