Outpatient Assistant Administrator

Job title:

Outpatient Assistant Administrator

Company

NHS

Job description

The Outpatient Assistant Administrator role is responsible for providing an efficient and streamlined administrative service to patients and customers of Acute Child Health. Outpatients Assistant Administrators are the first part of the patients journey and it is essential that we deliver an extremely high level of customer service. This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their hospital outpatient appointments. Outpatient Assistant Administrators go that extra mile for every patient and strive to deliver this as an active daily part of their role.Main duties of the jobRecording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. Currently we have a variety of appointments from Face to Face attending in person at the hospital, Telephone which gives flexibility where the patient takes the call and Virtual web consultations which allows visibility to both patient and consultant.About usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.If you are passionate about people, you’re the perfect fit for us as a health professional.Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.In return, we promise to give you all the opportunities and development we can, so you can enjoy a great career with us. We also offer a great reward package with fantastic discounts to enjoy whatever you are doing in your time off.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted06 December 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a year pro rata per annumContractPermanentWorking patternPart-time, Flexible workingReference number344-9355WCYJob locationsKent & Canterbury HospitalEthelbert RoadCanterbury, KentCT1 3NGJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below. Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Person SpecificationQualifications and TrainingEssential

• Basic numeracy & literacy.
• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.

Desirable

• Customer services training
• Has gained or is willing to work towards NVQ2.

Skills and ExperienceEssential

• Excel- ability to set up spread sheets and update reports
• Accuracy – pays attention to detail
• Ability to communicate clearly and courteously , both written and verbally with colleagues and stakeholders
• Ability to prioritise and organise own workload to meet set deadlines
• Ability to Multi-task
• Good Keyboard Skills/Ability to set up spread sheets and update reports/Use of email, and using calendars

Desirable

• Experience of working in a customer service environment
• PAS knowledge

Personal/professional attributesEssential

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers/patients.
• Experience of having been part of a team
• Customer Care

Desirable

• Previous experience of working within a busy environment.
• Relevant previous NHS experience.

GovernanceEssential

• To adhere to Governance within the Trust to report as per Trust Guidelines

Desirable

• Knowledge of Datix reporting

Other requirementsEssential

• To be aware of and adhere to the Trust’s values and Behaviours

Desirable

• To be aware of and adhere to the Trust’s Vision, Mission and Values.

Person SpecificationQualifications and TrainingEssential

• Basic numeracy & literacy.
• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.

Desirable

• Customer services training
• Has gained or is willing to work towards NVQ2.

Skills and ExperienceEssential

• Excel- ability to set up spread sheets and update reports
• Accuracy – pays attention to detail
• Ability to communicate clearly and courteously , both written and verbally with colleagues and stakeholders
• Ability to prioritise and organise own workload to meet set deadlines
• Ability to Multi-task
• Good Keyboard Skills/Ability to set up spread sheets and update reports/Use of email, and using calendars

Desirable

• Experience of working in a customer service environment
• PAS knowledge

Personal/professional attributesEssential

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers/patients.
• Experience of having been part of a team
• Customer Care

Desirable

• Previous experience of working within a busy environment.
• Relevant previous NHS experience.

GovernanceEssential

• To adhere to Governance within the Trust to report as per Trust Guidelines

Desirable

• Knowledge of Datix reporting

Other requirementsEssential

• To be aware of and adhere to the Trust’s values and Behaviours

Desirable

• To be aware of and adhere to the Trust’s Vision, Mission and Values.

Expected salary

£23615 per year

Location

Canterbury

Job date

Mon, 09 Dec 2024 08:48:36 GMT

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