Job title:
Outreach and Partnerships Manager, Trust & Safety – USDS
Company
Job description
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.
Team Intro
We’re looking for an Outreach and Partnerships Manager to advance our work in the United States to establish strategic and synergistic relationships with key external stakeholders, to include academics, NGOs, and thought leaders. As an Outreach & Partnerships Manager you are the primary representative for USDS with Global Trust & Safety and external stakeholders to gather feedback and test ideas that will enhance U.S. Policy and Product.
In this role, you will work closely with the TikTok T&S Global Product and Policy teams, as well as cross-functional partners in U.S. Public Policy, Communications, Legal, and Ops to ensure that TikTok cultivates policies and features that promote creativity and joy while keep our community safe. The role will require you to build on your deep experience with U.S. NGO stakeholders, contemporary media (e.g., video, literature, fine arts), and expression (e.g., journalism, communications, linguistics) to engage with external experts.
You will be proficient in constituent outreach, building partnerships, and creating forums to inform policies, processes, and product. You will need to move fast, demonstrate innovation and entrepreneurship, and an ability to drive social impact, as you bring together diverse groups to achieve a goal.
As an Outreach and Partnerships Manager you may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance. Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
– Ensuring that the voices of online safety advocacy groups and experts in the U.S. are heard by USDS
– Organizing teach-ins and roundtables to help the USDS team listen to and learn from experts and advocates from the region
– Building clear routes to consultation and engagement with online safety experts both inside and outside the company
– Research, identify, and collaborate with external advocates and leverage their expertise and resources to develop corresponding safety programs to improve the USDS T&S approach to key issue areas
– Work with your Global Trust and Safety Outreach and Partnerships colleagues to ensure that the development of our internal policies and features are informed by respected and diverse external voices
– Build and develop internal relationships with global T&S Team and key cross-functional partners for increased efficiency and effective responsiveness into existing projects, and help to define new operational strategies for the implementation of external feedback
Qualifications:
Qualifications
– 8+ years of experience in project management or strategic outreach experience
– Experience and knowledge of the advocacy or research community in the U.S.
– Effective communication and diplomacy skills for working collaboratively with cross-functional teams, including product, operations, legal, and policy
– Strong experience with global stakeholders for technical and non-technical audiences and the ability to synthesize complex concepts in easy to understand ways
– Passion and study of issues related to marginalized voices including gender, race, religion, or political identity
– Work experience in, or academic study of, advocacy or NGO organizations, start-ups/entrepreneurship and/or tech companies
– Experience in strategic outreach, engagement or communication
– Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
– Your resilience and commitment to self-care to manage the emotional demands of the role.
– Ability to travel frequently to manage stakeholders and projects
Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Expected salary
Location
USA
Job date
Fri, 09 Feb 2024 06:21:59 GMT
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