Part-Time Student Health Technology Support

HEALTH TECHNOLOGY SERVICES (UA-HTS-IUINA)

Health Technology Services (HTS), a division within Client Technology Support (CTS) at University Information Technology Services (UITS), is dedicated to providing high touch, concierge, IT support and services to the 10,000+ physicians, researchers, and academic faculty, staff, and students of the health sciences schools and entities at Indiana University. HTS delivers the highest quality IT services and support via phone, email, chat, and in-person methods, to our users that span 9 health sciences campuses across the state, and numerous locations where our constituents are making an impact around the world. Our HTS teams are integral to the success of the health sciences missions of Indiana University.

At UITS we provide the technology, tools, and services you need to succeed. UITS supports IU’s vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

• Works with full time HTS staff and assists in providing front-line technical support to faculty, staff and students.
• Resolves entry-level problems and, as necessary, refers higher level problems to appropriate supervisors and/or mid/senior-level support staff. 
• Documents and tracks incidents assigned and work with clients until a satisfactory resolution is reached.
• Assists in troubleshooting A/V equipment and room setups.

EDUCATION

Required

• Currently enrolled as a student at Indiana University 

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Friendly and service-oriented 
• Understanding of computer operating systems and excellent customer service
• Basic knowledge of Windows and Mac desktops and Microsoft Office Suite
• A desire to learn new things and apply knowledge to correct technical issues

This position requires the ability to lift up to 50 pounds, and requires travel to other buildings on the IUI campus to provide support.

IUI Campus

Indianapolis, Indiana

Up to 29 hours per week (Part-time employees at Indiana University may not work over 29 hours per week across all University-held positions.)
Flexible schedule, primarily within regular Monday-Friday, 8:00am-5:00pm business hours. 

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Student Employee

Click here to learn more about Indiana University’s Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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Telephone: 812-856-1234