NHS
Job title:
Patient Access Coordinator
Company
NHS
Job description
An exciting opportunity has arisen for a driven, motivated and detail orientated individual to join the colorectal surgery department as a Patient Access Coordinator.The department specialises in cancer, Inflammatory Bowel Disease, intestinal failure and general colorectal surgery.The post holder will support to coordinate patient’s entire journeys and provide a high level of service.The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.Main duties of the jobAct as the first point of call for all patient access queries to the Trust.o Work from the Workqueue in Epic to ensure patients are tracked and managed appropriately in their pathway.o On receipt of any new referral form other Trust, ensure the referral is uploaded to Epic and the vetting process has been followed in line with departmental guidelines.o Be responsible for the scheduling of outpatient, and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.o Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.o Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.o Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.o Provide a courteous and efficient point of contact for patients both face to face and over the telephone.Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).About usOur values help us to define and develop our culture, what we do and how we do it. It is important that you understand andreflect these values throughout your employment with the Trust.The post holder will:Caring – we put patients firstWe provide patient and person-centred care. We care about others’ needs and wellbeing. We listen. We are compassionate to ourselves and others. We reflect on our actions. We are respectful and welcoming.Ambitious – we innovate and strive for excellenceWe innovate and strive for excellence. We act with integrity. We act on staff and patient feedback. We seek ways to improve the care and experience of others. We are efficient. We are committed to growth. We find new ways to deliver excellence.Inclusive – we respect each other and work collaborativelyWe respect each other and work collaboratively. We act on diverse views. We put ourselves in ‘others’ shoes’. We are building an anti-racism organisation. We seek opportunities to collaborate. We show sensitivity towards diversity of culture.Our values and behaviours frameworkdescribes what it means for every one of us in the Trust to put our values into action.The framework can be found on our Trust careers pages and GTIntranet .Date posted07 February 2025Pay schemeAgenda for changeBandBand 3Salary£29,485 to £31,088 a year inc HCAContractSecondmentWorking patternFull-timeReference number196-A&C683Job locationsGuy’s HospitalGreat Maze PondLondonSE1 9RTJob descriptionJob responsibilities
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
Job descriptionJob responsibilities
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
Person SpecificationQualifications/EducationEssential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
- Customer service qualification / training
Previous ExperienceEssential
- Proven experience of working in an administrative role demonstrating evidence of: 1.competent data collection and data quality 2.working with confidential documents and information
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
- Experience of working both autonomously and in a team
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Skills/ Knowledge/ AbilitiesEssential
- Excellent communication skills, with the ability to: (i) relate to a diverse group of professional staff and Public (ii) communicate clearly in writing, face to face and on the phone, (iii) convey sensitive information in an appropriate manner (iv) communicate non-clinical advice to patients in a sensitive and tactful manner
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Understanding of confidentiality and its application and maintenance in and out of the workplace. Understanding of equal opportunities
Desirable
- Knowledge of the key waiting times targets including 18 weeks
- Knowledge of clinical systems
Person SpecificationQualifications/EducationEssential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
- Customer service qualification / training
Previous ExperienceEssential
- Proven experience of working in an administrative role demonstrating evidence of: 1.competent data collection and data quality 2.working with confidential documents and information
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
- Experience of working both autonomously and in a team
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Skills/ Knowledge/ AbilitiesEssential
- Excellent communication skills, with the ability to: (i) relate to a diverse group of professional staff and Public (ii) communicate clearly in writing, face to face and on the phone, (iii) convey sensitive information in an appropriate manner (iv) communicate non-clinical advice to patients in a sensitive and tactful manner
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Understanding of confidentiality and its application and maintenance in and out of the workplace. Understanding of equal opportunities
Desirable
- Knowledge of the key waiting times targets including 18 weeks
- Knowledge of clinical systems
Expected salary
£29485 – 31088 per year
Location
South East London
Job date
Mon, 10 Feb 2025 06:46:24 GMT
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