NHS
Job title:
Patient Engagement and Involvement Assistant
Company
NHS
Job description
This post is integral to the trust’s commitment to exceptional patient and carer experience. You will participate in ensuring that people feel listened to, action is taken when things go wrong and working in partnership with patients and carers, especially those who are seldom heard to continually develop and improve our services.The ability to communicate confidently with people patients, service users, carers, and colleagues is essential, using good overall communication skills.You will need excellent IT skills and the ability to quickly learn new systems. We are looking for someone who is creative and imaginative.You will have the opportunity to participate in the success of patient experience and involvement projects across the trust including the real time patient feedback project and service user involvement projects as well as supporting the Friends and Family test, Care Opinion and other feedback tools.You will receive support and guidance from a friendly and welcoming Patient Engagement team and the role will be an opportunity for you to develop your knowledge, skills and understanding of patient and carer experience.Main duties of the jobThe postholder will receive and respond to day to day enquiries into the department by telephone, email and face to face. This will include Trust personnel, other organisations and the public. You will provide administrative duties relating to service user involvement, patient and family feedback activities, whilst supporting with the patient feedback agenda and provide administrative support with the development of different approaches to gain feedback from patients and ensure that we are sharing the actions as a result of receiving feedback.The postholder will support the Involvement lead with the management and coordination of patient experience surveys and reach out to wards and teams across the organisation to support the gathering of and learning from patient feedback. You will support patient feedback by entering in a timely manner and appropriate reports are produced as requested by Department Managers whilst adhering to deadlines.About usAs an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan — there is truly something for everyone!Date posted05 September 2024Pay schemeAgenda for changeBandBand 3Salary£22,816 to £24,336 a yearContractPermanentWorking patternPart-timeReference number184-OL-BL-877Job locationsYeovil District HospitalHigher KingstonYeovilSomersetBA21 4ATMusgrove Park HospitalMusgrove RoadTauntonSomersetTA1 5DAJob descriptionJob responsibilitiesThis post is integral to the trust’s commitment to exceptional patient and carer experience. You will participate in ensuring that people feel listened to, action is taken when things go wrong and working in partnership with patients and carers, especially those who are seldom heard to continually develop and improve our services.The ability to communicate confidently with people patients, service users, carers, and colleagues is essential, using good overall communication skills.You will need excellent IT skills and the ability to quickly learn new systems. We are looking for someone who is creative and imaginative.You will have the opportunity to participate in the success of patient experience and involvement projects across the trust including the real time patient feedback project and service user involvement projects as well as supporting the Friends and Family test, Care Opinion and other feedback tools.You will receive support and guidance from a friendly and welcoming Patient Engagement team and the role will be an opportunity for you to develop your knowledge, skills and understanding of patient and carer experience. Job descriptionJob responsibilitiesThis post is integral to the trust’s commitment to exceptional patient and carer experience. You will participate in ensuring that people feel listened to, action is taken when things go wrong and working in partnership with patients and carers, especially those who are seldom heard to continually develop and improve our services.The ability to communicate confidently with people patients, service users, carers, and colleagues is essential, using good overall communication skills.You will need excellent IT skills and the ability to quickly learn new systems. We are looking for someone who is creative and imaginative.You will have the opportunity to participate in the success of patient experience and involvement projects across the trust including the real time patient feedback project and service user involvement projects as well as supporting the Friends and Family test, Care Opinion and other feedback tools.You will receive support and guidance from a friendly and welcoming Patient Engagement team and the role will be an opportunity for you to develop your knowledge, skills and understanding of patient and carer experience.Person SpecificationQualificationsEssential
- Good standard of general education
ExperienceEssential
- Experience of working directly with service usersExcellent keyboard skill
Desirable
- Broad based knowledge of NHSWide experience and understanding of work in a complex organizationExperience of managing own workload and ability prioritiseExperience of constructively questioning and challenging existing practices and attitudes in a work settingExperience of writing reports for presentation to committees and groups
Additional CriteriaEssential
- Working knowledge of Word ExcelWorking with databasesGood standard of IT knowledge and an ability to adapt to ne processesEvidence of a good standard of Literacy and English language skillsAbility to develop good working relationshipsAbility to work effectively with senior managers, clinicians and all levels of staffAbility to be sensitive to the needs of patients, their families and members of the general publicAbility to deal sensitively with families who are bereaved or very distressed for other reasonsAble to prioritise and manage own workloadAble to meet deadlinesAble to work alone and/or with othersAble to actively and constructively work as a member of a teamDisplay confidence, assertiveness and tenacityAble to work on own initiativeExcellent inter personal skillsArticulate with good written English, able to write reportsAct with integrityWillingness to use technology to improve standards of care and support to our patientsCalm, resilient individualOptimistic and constructiveCreative and innovativeCompassionate and non-judgemental
Desirable
- Customer service experienceHeath care backgroundAbility to deal calmly with patients/relatives who may be angry or abusive or under pressureConflict resolution skillsAbility to travel off site to meetings/conferences
Person SpecificationQualificationsEssential
- Good standard of general education
ExperienceEssential
- Experience of working directly with service usersExcellent keyboard skill
Desirable
- Broad based knowledge of NHSWide experience and understanding of work in a complex organizationExperience of managing own workload and ability prioritiseExperience of constructively questioning and challenging existing practices and attitudes in a work settingExperience of writing reports for presentation to committees and groups
Additional CriteriaEssential
- Working knowledge of Word ExcelWorking with databasesGood standard of IT knowledge and an ability to adapt to ne processesEvidence of a good standard of Literacy and English language skillsAbility to develop good working relationshipsAbility to work effectively with senior managers, clinicians and all levels of staffAbility to be sensitive to the needs of patients, their families and members of the general publicAbility to deal sensitively with families who are bereaved or very distressed for other reasonsAble to prioritise and manage own workloadAble to meet deadlinesAble to work alone and/or with othersAble to actively and constructively work as a member of a teamDisplay confidence, assertiveness and tenacityAble to work on own initiativeExcellent inter personal skillsArticulate with good written English, able to write reportsAct with integrityWillingness to use technology to improve standards of care and support to our patientsCalm, resilient individualOptimistic and constructiveCreative and innovativeCompassionate and non-judgemental
Desirable
- Customer service experienceHeath care backgroundAbility to deal calmly with patients/relatives who may be angry or abusive or under pressureConflict resolution skillsAbility to travel off site to meetings/conferences
Expected salary
£22816 – 24336 per year
Location
Taunton, Somerset – Yeovil, Somerset
Job date
Mon, 09 Sep 2024 06:30:51 GMT
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