Patient Engagement Coordinator, BC Renal

Job title:

Patient Engagement Coordinator, BC Renal

Company

Provincial Health Services Authority

Job description

Patient Engagement Coordinator, BC RenalBC Provincial RenalVancouver, BCIn accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.The Patient Engagement Coordinator (PEC) reports to the Quality Lead Patient Centered Performance Improvement, BC Renal. The PEC works both independently and collaboratively to plan and implement strategies, based on the patient engagement framework, ensuring active patient and family/supporter engagement, including participation in feedback, patient and family/supporter-centered care initiatives, service planning, delivery and evaluation. Responsible for developing, co-designing, and evaluating partnership opportunities between patients/families/supporters and providers and staff at PC-ICCN and BC Renal. The PEC will have opportunity to innovate, mentor patient partners, build capacity around partnerships and coordinate existing and new patient, family/supporter care partner feedback systems on services, support and other planning activities.This role will support PC-ICCN and BC Renal health care professionals in practicing appropriate and effective engagement with patients, families/supporters as partners, collaborates with leaders on ongoing development in patient and family/supporter-centered care, and actively collaborates on special initiatives and events involving patient and family/supporter care partner engagement.What you’ll do

• Co-develops and implements plans to facilitate the engagement of patients and family/supporter care partners to participate in service planning, delivery, and evaluation and to coordinate feedback systems for improved services and related initiatives.
• Active membership including taking on leadership or advisory roles on program-related committees that would benefit from patient engagement expertise, and being on quality, knowledge translation and leadership tables to address and advance patient engagement as a priority.
• Identifies related potential partner concerns arising from existing systems/practices to leadership and collaborates to reach acceptable resolutions. Coordinates patient and family/supporter engagement inquiries and requests across PC-ICCN and BC Renal.
• Builds capacity including advising staff and providers on patient engagement resources, tools, assessing partnership roles and functions, facilitating discussions on patient and family/supporter partnerships with health care professionals, providers, and staff in understanding patient engagement, and in practicing appropriate and effective partnership approaches with patients/families.
• Coordinates patient partner network functions, tracks, and trends contacts, and reports out to the leadership on all Network activities.
• Coordinates the expense and honorarium claims of patient partners across PC-ICCN and BC Renal.
• Facilitates the selection and onboarding of new patient partners of PC-ICCN and BC Renal.
• Partners on the execution, development, expansion, and reporting pertaining to related initiatives with program, project or advisory committees or working groups as appropriate and required. Coordinates all related communications, office reports, maintains webpages, POD pages and coordinates patient and family/supporter advisories, focus groups and related committees as appropriate and required.
• In consultation with the Provincial Lead, Quality and Evaluation, identifies patient and family/supporter care partner feedback themes and informs service improvement opportunities.
• Advises program leadership on the development and management of inclusive and meaningful patient and family/supporter engagement activities and grows patient/family/supporter networks in consultation with the patient experience teams and other associated network partners.
• Participates in other related leadership and co-design activities specific to the unique program areas.

What you bringQualifications

• A level of education, training, and experience that may include administration coordination, project management, volunteer administration, post-secondary education, or the equivalence to a post-secondary degree, plus 5 years’ recent related experience with volunteer and/or project coordination in health care. Lived health care experience or knowledge of complex health care systems and communities, or experience in coordinating patient and family/supporter engagement and related system is an asset. A critical thinker, innovative and self-directed with the ability to collaborate. Has respect for and belief in the value of patient/family/supporter as essential partners of the health care team. A clear understanding of the connection between engagement, patient safety, improved experience and patient outcomes. Active connectivity with related community services and partners.
• Demonstrated ability to work collaboratively and communicate effectively with an inter-professional care team (including patients and families), other staff members, and members of the community; confidence to speak articulately to diverse groups of health care professionals; exercise discretion; and foster trust from patients, families and health care professionals. Demonstrated ability to be self-directed, strategic, flexible, organized and highly motivated. Ability to operate related equipment and applicable software. Demonstrated ability to model and support full team commitment to Indigenous Cultural Safety and anti-racism.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bringEvery PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-TimeSalary Range: $67,861 – $97,550 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1770 W 7th Ave, Vancouver, BC V6J 4Z9
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 169478EAs per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.What we doThe Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.Learn more about PHSA and our programs:PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at .Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.ATTN: PHSA Employees:To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.caPlease note the internal job posting will no longer be accessible after the expiry date of July 25, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.
Labor Agreement Excluded
Requisition # 169478E-2420919
Work Site 1770 West 7th Avenue, Vancouver
Job Type Regular, Full-Time
Salary/Rate $67,861.00 – $97,550.00 / Year
FTE 1.00
Hours of Work 0800-1600
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 16-Aug-2024

Expected salary

$67861 – 97550 per year

Location

Vancouver, BC

Job date

Fri, 19 Jul 2024 22:25:57 GMT

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