Patient Services Advisor

Job title:

Patient Services Advisor

Company

NHS

Job description

the role is for 20.5 hours, covering Monday, Wednesday and Friday.The purpose of the role is to:Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative support to clinical staff and other members of the practice team.Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare professionalsMain duties of the job

• Ensuring an effective and efficient reception service is provided to patients and any other visitors to all of the Wallingbrook Health Group locations.
• Acknowledge all visitors on arrival.
• Receive and make telephone calls as required. Phone calls must be answered promptly, ensuring accurate messages are taken, in a calm and helpful manner.
• Processing eConsult submissions, triage questionnaires and visits as required, ensuring patients are directed to the appropriate healthcare professionals.
• Ensure all daily duties are followed and completed
• Using your own judgement and communication skills ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Patient communication must be recorded using the task system on practice SystmOne.
• Assess patient issues, deciding when to escalate to the next level of management and determining the best path forward.
• Be aware of the clinicians currently working in the building, observe clinics running late and advise patients who are waiting and apologise.

• Opening incoming post and scanning onto clinical system.
• Communicating test results to patients.

About usWallingbrook is situated in the town of Chulmleigh in purpose built premises. The Practice also has a branch surgery which is open every day in the village of Winkleigh. The practice serves a population of approximately 7450 patients in a rural area covering approximately 100 square miles. The practice holds a Personal Medical Services (PMS) contract providing primary care and dispensing services to its population.We are a close knit team in a rural area led by a partnership of GPs and a Managing Partner. We are proud of our Practice and share a sense of vocation, working to the best of our ability to improve the health of the community and giving priority to those with the greatest clinical needs.We are all committed to maintaining up-to-date knowledge and skills and working within the boundaries of our competence. We aim to provide evidence-based care and work collaboratively with colleagues within our team, our attached community team and secondary care providers.Wallingbrook Health Group is part of the Mid Devon Health Primary Care Network, a group of 4 local GP practices.The practice website address is www.wallingbrook.co.ukDate posted26 February 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-time, Flexible workingReference numberA3255-25-0001Job locationsBack LaneChulmleighDevonEX18 7DLJob descriptionJob responsibilitiesThe duties and responsibilities to be undertaken by members of the patient services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager or Managing Partner, dependent on current and evolving practice workload and staffing levels.Please see attached Job Description. Job descriptionJob responsibilitiesThe duties and responsibilities to be undertaken by members of the patient services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager or Managing Partner, dependent on current and evolving practice workload and staffing levels.Please see attached Job Description.Person SpecificationQualificationsEssential

• Good standard of education to GCSE standard or equivalent

Desirable

• European Computer Driving Licence (ECDL) RSA II Word Processing/Information Technology or equivalent

ExperienceEssential

• Practical experience of working with others
• Practical experience of working in a Reception environment
• Experience of using own initiative Experience of customer service

Desirable

• Practical experience of SystmOne computerised system

SkillsEssential

• Excellent communication skills (Written and Oral) IT & Keyboard skills
• The ability to follow procedures and work to deadlines
• Problem solving skills Interpersonal skills
• Willingness to develop and learn new skills Initiative
• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self-motivated Flexibility Confidentiality Reliable and good time-keeper

Person SpecificationQualificationsEssential

• Good standard of education to GCSE standard or equivalent

Desirable

• European Computer Driving Licence (ECDL) RSA II Word Processing/Information Technology or equivalent

ExperienceEssential

• Practical experience of working with others
• Practical experience of working in a Reception environment
• Experience of using own initiative Experience of customer service

Desirable

• Practical experience of SystmOne computerised system

SkillsEssential

• Excellent communication skills (Written and Oral) IT & Keyboard skills
• The ability to follow procedures and work to deadlines
• Problem solving skills Interpersonal skills
• Willingness to develop and learn new skills Initiative
• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self-motivated Flexibility Confidentiality Reliable and good time-keeper

Expected salary

Location

Chulmleigh, Devon

Job date

Mon, 03 Mar 2025 07:43:06 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.