NHS
Job title:
Patient Transport Dispatcher
Company
NHS
Job description
The Patient Transport department are looking for a dispatcher to process complex patient transport bookings and curate a transport plan to ensure patients reach their appointments in a satisfactory time integrated with facilitating discharges from hospital to continue patient flow.Main duties of the job
- Process complex patient transport requests
- Motivate crews to ensure maximum service delivery
- Create an effective plan to ensure patients travel within specific time frames
- Communicate with multiple teams from both within and outside UHBW and NHS services.
- Reporting
- Accurate data maintenance
About usUniversity Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.Date posted18 October 2024Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year pa pro rata (pending matching)ContractFixed termDuration17 monthsWorking patternFull-timeReference number387-TS-6911-TJJob locationsQueens Building, Bristol Royal InfirmaryUpper Maudlin StreetBristolBS2 8HWJob descriptionJob responsibilitiesFor a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Job descriptionJob responsibilitiesFor a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.Person SpecificationQualifications and TrainingEssential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Confident and experienced user of a range of IT systems
Desirable
- Have advanced typing skills, able to log information effectively
Knowledge and ExperienceEssential
- Experience planning and dispatching significant patient transport activity
- Experience of dynamically-assessing priorities in a fast-paced environment
- Significant experience with a variety of specialist IT systems
- Experience of working within a team
- Experience of working in a busy environment, utilising accurate administrative skills
Desirable
- Experience in dealing with emergency journeys, using an understanding of basic anatomy and physiology, and recognition of life-threatening conditions
- Knowledge of trust patient transport processes and procedures
- Knowledge of Confidentiality and GDPR
Skills and AbilitiesEssential
- Ability to work on own initiative and with minimal supervision
- Ability to focus on own work when under pressure and to multi task
- Excellent communication/interpersonal skills
- Ability to deal sensitively and appropriately with the client group
- Good organisational skills
- Ability to record accurate information and attention to detail
- Self-confident and approachable
- Ability to prioritise competing demands within a busy ward or office environment
- Ability to work unsupervised, using own initiative to manage own workload where necessary
- Ability to follow workplace polcies and offer suggestions for service improvement
- Effective decision maker
- Able to use own initiative
- Able to focus intensely for long periods
Person SpecificationQualifications and TrainingEssential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Confident and experienced user of a range of IT systems
Desirable
- Have advanced typing skills, able to log information effectively
Knowledge and ExperienceEssential
- Experience planning and dispatching significant patient transport activity
- Experience of dynamically-assessing priorities in a fast-paced environment
- Significant experience with a variety of specialist IT systems
- Experience of working within a team
- Experience of working in a busy environment, utilising accurate administrative skills
Desirable
- Experience in dealing with emergency journeys, using an understanding of basic anatomy and physiology, and recognition of life-threatening conditions
- Knowledge of trust patient transport processes and procedures
- Knowledge of Confidentiality and GDPR
Skills and AbilitiesEssential
- Ability to work on own initiative and with minimal supervision
- Ability to focus on own work when under pressure and to multi task
- Excellent communication/interpersonal skills
- Ability to deal sensitively and appropriately with the client group
- Good organisational skills
- Ability to record accurate information and attention to detail
- Self-confident and approachable
- Ability to prioritise competing demands within a busy ward or office environment
- Ability to work unsupervised, using own initiative to manage own workload where necessary
- Ability to follow workplace polcies and offer suggestions for service improvement
- Effective decision maker
- Able to use own initiative
- Able to focus intensely for long periods
Expected salary
£26530 – 29114 per year
Location
Bristol
Job date
Mon, 21 Oct 2024 05:41:13 GMT
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