PHJ – Business Customer Service Advisor

Job title:

PHJ – Business Customer Service Advisor

Company

Centrica

Job description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer – we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.OverviewPH Jones, part of British Gas, provider of Gas Central Heating Installations as well as Service & Repair to the Social Housing market. The marketplace consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK. We are now looking for a Customer Service Administrator to join our team.Working as part of the Operations Support Team, reporting to a Customer Service Manager, you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing clients.The RoleWorking from our office in Leeds you will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.As a Customer Services Administrator with PH Jones, you will find a variety of different tasks to complete daily. These will include, but are not limited to:o Responding to daily email traffic internal and external customers and clientso Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.o Booking appointments and scheduling work to engineers to maximize daily productivity.o Ensuring that all internal work systems are updated accurately and in a timely manner.o Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.o Weekly\Monthly valuation preparation.The PersonTo be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.We are seeking someone with excellent interpersonal, oral and written communication skills, who is self-motivated with a problem-solving approach. You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems. You will have the ability to prioritize tasks, work well under pressure and manage your workload, with a high attention to detail.OtherThis role is based in our office in Leeds . Co Locality is required 5 days a week.At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!PLEASE APPLY ONLINE by hitting the ‘Apply’ button.Applications will ONLY be accepted via the ‘Apply’ button.This role is being handled by the Centrica recruitment team and NO agency contact is required.

Expected salary

Location

Leeds

Job date

Sun, 23 Jun 2024 07:39:32 GMT

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