Policy Management Officer – German Speaker

Job title:

Policy Management Officer – German Speaker

Company

Allianz

Job description

We are Allianz Partners. The leader in assistance and insurance solutions in the areas ofinternational health, assistance, automotive and travel insurance. Allianz Partners is a globalfamily of over 19,000 employees across 78 countries. This role is in the International Health partof the business, which has a number of well-known customer facing brands such as Allianz Care,NEXtCARE and Medi24.
The International Health line of business provides international health, life and disabilityinsurance and services, reinsurance and administration services to a wide range of customers.These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals and families. Our mission is to ensure thatcustomers have access to quality healthcare through our support, care and commitment to go theextra mile. We are a truly global health partner for our customers, ensuring fast and simpleaccess to the best advice, treatment and value for our customers.

Are you interested in working for one of the worlds leading insurance and financial servicescompanies? We are looking for Policy Management Officers to join our multicultural team basedin Dublin 12.

What you do
The role of the Policy Management Officer involves working in a fast moving environment andadministrating a portfolio of Corporate Clients. The roles provide candidates with the opportunityto be the “face” of our company , working with our colleagues to ensure that we exceed therequirements of the client or brokers on the administration and renewal of their contracts.

Key Responsibilities

• Be a strong team player with good communication skills
• Ability to be flexible and open to learning new skills
• Respond to requests from external and internal clients through email within our 24 hourservice level agreements (SLA)
• Process 40+ email per day and work on additional tasks
• Act as the main point of contact for assigned group schemes, Sales Managers &brokers.
• Build positive and professional working relationships with internal clients
• Be courteous in your verbal and written communication and at the same time ensurethat your message is clear and complete.
• Demonstrate a cooperative spirit and contribute to a positive and supportive workingenvironment.
• Responsible for the policy management of small, medium and large corporate clients.
• Follow department and company procedures in relation to anti-corruption and fraud,complaints handling and data protection.
• Aim to achieve a first time resolution when communicating via email or phone.
• Build positive and professional working relationships with external clients (i.e. groupcontacts, brokers, etc.). Manage your markets effectively as per team requirements.

What you bring

• Administrative experience in a customer focused role
• Experience working in pressurized environment with tight deadlines
• Strong Knowledge of Microsoft Office (Excel, Word)
• Valid EU work permit with the ability to work full time year round
• Fluent English and German

What we offer

• A competitive Salary
• Career progression opportunities and training
• Excellent benefits such as pension, health insurance for employee, his/her spouse andchildren under 18, and discounts on car and house insurance
• Free onsite parking
• Active Sports & Club society
• Transport Subsidy
• Support for professional studies
• Relocation Assistance
• Recognised as one of the best large companies to work for 2017

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our peopleand we are committed to diversity and inclusivity. So if you would like to be part of a globalcompany that offers international career opportunities, kick-start your career and dare to join us!
For more information, please visit: www.allianzcare.com

40286 | Operations | Management | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let’s care for tomorrow.

Expected salary

Location

Dublin

Job date

Wed, 14 Feb 2024 00:43:33 GMT

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