Practice Business Manager

Job title:

Practice Business Manager

Company

NHS

Job description

Chapelgreen Surgery is a dynamic, forward thinking and friendly NHS GP practice that is seeking an experienced Practice Business Manager to support the practice partners and provide managerial leadership to the wider practice team.This is a new role to the practice that has resulted following a reorganisation within the management structure due to the retirement of the current manager.This is an excellent opportunity for suitable candidates to join a friendly and effective organisation that prides itself on providing a high standard of care.Main duties of the jobTo manage and coordinate all aspects of practice functionality

• Motivating and managing staff
• Optimising efficiency and financial performance
• Ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
• Through innovative ways of working, lead the team in promoting:

– Equality, Diversity & Inclusion (ED&I)-Safety, Health, Environment and Fire (SHEF)– Quality & Continuous Improvement (CI)– ConfidentialityCollaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

• Business Development
• Local, community, stakeholder communication and management

Please refer to the attached job description for full details.About usChapelgreen Surgery is a NHS GP partnership, there is a large team of clinical and non-clinical staff working at the practice.The practice prides itself in providing a friendly, flexible and supportive yet busy working environment.The practice is an approved teaching and training practice and has a strong ethos on team work, wellbeing , personal and professional learning and development.Date posted16 August 2024Pay schemeOtherSalaryDepending on experience Inclusive of HCASContractPermanentWorking patternPart-timeReference numberE0054-24-0025Job locationsChapelgreen PracticeBevan WayChapeltownSheffieldS35 1RNJob descriptionJob responsibilitiesThe following are the core responsibilities of the practice business manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice business manager is responsible for:a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilitiesb. Functional management of all clinical and administrative staffc. Direct line management of the following staff: [Practice Manager, Deputy Practice Manager, Administration Manager, Reception Manager, Senior Administrator, Senior Receptionist and Practice Sister/Nurse]d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plane. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employedf. Developing, implementing and embedding an effective staff appraisal processg. Implementing effective systems for the resolution of disciplinary and grievance issuesh. Maintaining an effective overview of HR legislationi. Managing the financial elements of the practice, including budgets, petty cash, etc. seeking to maximise income and reduce expenditurej. Managing contracts for services i.e. cleaning, gardening, window cleaning etc. 4 k. Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presentedl. Briefing partners on all financial matters, including forecastingm. Managing and processing partner’s drawings, PAYE and pensions for practice staffn. Ensuring the practice has appropriate insurance covero. Developing, implementing and embedding an efficient business resilience plan (BRP)p. Coordinating the reviewing and updating of all practice policies and proceduresq. Leading change and continuous improvement initiatives; coordinating all projects within the practicer. Coordinating and leading the compilation of practice reports and the practice development plan (PDP)s. Ensuring the team reach QOF targets (supported by the nursing and administrative leads)t. Managing the procurement of practice equipment, supplies and servicesu. Adopting a strategic approach to the management of all patient services mattersv. Developing, implementing and embedding an effective communication strategy (internal and external)w. Ensuring the practice maintains compliance with its NHS contractual obligationsx. Actively encouraging and promoting the use of patient online servicesy. Liaising at external meetings as requiredz. Marketing the practice appropriatelyaa. Supporting the management of the Patient Participation Group bb. Supporting the management of all complaintscc. The management of the premises, including health and safety aspects such as risk assessments and mandatory trainingdd. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectivelyIn addition to the primary responsibilities, the practice business manager may be requested to: a. Deputise for the partners at internal and external meetings b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders Job descriptionJob responsibilitiesThe following are the core responsibilities of the practice business manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice business manager is responsible for:a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilitiesb. Functional management of all clinical and administrative staffc. Direct line management of the following staff: [Practice Manager, Deputy Practice Manager, Administration Manager, Reception Manager, Senior Administrator, Senior Receptionist and Practice Sister/Nurse]d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plane. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employedf. Developing, implementing and embedding an effective staff appraisal processg. Implementing effective systems for the resolution of disciplinary and grievance issuesh. Maintaining an effective overview of HR legislationi. Managing the financial elements of the practice, including budgets, petty cash, etc. seeking to maximise income and reduce expenditurej. Managing contracts for services i.e. cleaning, gardening, window cleaning etc. 4 k. Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presentedl. Briefing partners on all financial matters, including forecastingm. Managing and processing partner’s drawings, PAYE and pensions for practice staffn. Ensuring the practice has appropriate insurance covero. Developing, implementing and embedding an efficient business resilience plan (BRP)p. Coordinating the reviewing and updating of all practice policies and proceduresq. Leading change and continuous improvement initiatives; coordinating all projects within the practicer. Coordinating and leading the compilation of practice reports and the practice development plan (PDP)s. Ensuring the team reach QOF targets (supported by the nursing and administrative leads)t. Managing the procurement of practice equipment, supplies and servicesu. Adopting a strategic approach to the management of all patient services mattersv. Developing, implementing and embedding an effective communication strategy (internal and external)w. Ensuring the practice maintains compliance with its NHS contractual obligationsx. Actively encouraging and promoting the use of patient online servicesy. Liaising at external meetings as requiredz. Marketing the practice appropriatelyaa. Supporting the management of the Patient Participation Group bb. Supporting the management of all complaintscc. The management of the premises, including health and safety aspects such as risk assessments and mandatory trainingdd. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectivelyIn addition to the primary responsibilities, the practice business manager may be requested to: a. Deputise for the partners at internal and external meetings b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholdersPerson SpecificationQualificationsEssential

• Educated to degree level in healthcare or business;
• Good standard of education with excellent literacy and
• numeracy skills;
• Leadership and/or Management Qualification.

Desirable

• AMSPAR Qualification

ExperienceEssential

• Experience in working with the general public ;
• Experience in managing accounting procedures including
• budget and cash flow forecasting;
• Experience of working in a health care setting;
• Experience in managing large multidisciplinary teams;
• Experience in performance management, including appraisal
• writing, staff development and disciplinary procedures;
• Experience in successfully developing and implementing
• projects;
• Experience in workforce planning, forecasting and
• development;
• Experience in chairing meetings, producing agendas and
• minutes.

Desirable

• NHS / Primary Care General Practice experience;
• Relevant health and safety experience.

Person SpecificationQualificationsEssential

• Educated to degree level in healthcare or business;
• Good standard of education with excellent literacy and
• numeracy skills;
• Leadership and/or Management Qualification.

Desirable

• AMSPAR Qualification

ExperienceEssential

• Experience in working with the general public ;
• Experience in managing accounting procedures including
• budget and cash flow forecasting;
• Experience of working in a health care setting;
• Experience in managing large multidisciplinary teams;
• Experience in performance management, including appraisal
• writing, staff development and disciplinary procedures;
• Experience in successfully developing and implementing
• projects;
• Experience in workforce planning, forecasting and
• development;
• Experience in chairing meetings, producing agendas and
• minutes.

Desirable

• NHS / Primary Care General Practice experience;
• Relevant health and safety experience.

Expected salary

Location

Sheffield

Job date

Wed, 04 Sep 2024 07:42:09 GMT

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