Royal Bank of Canada
Job title:
Private Banking Relationship Manager
Company
Royal Bank of Canada
Job description
Job Summary
Job Description
What is the opportunity?
By joining RBC as a Private Banking Relationship Manager, you open the door to an exciting career in Private Banking. This is an opportunity to become a critical member of a results-oriented team. This will be attractive to individuals who have a passion delivering a superior client experience.
The Private Banking Relationship Manager is a primary point of contact for existing Private Banking Households who have simple needs that do not require all of the services Private Banking provides. You will focus on delivering an exceptional client experience, with a focus on every day banking, service-related requests and small credit transactions. As Private Banking Relationship Manager, you will be a key member of a dynamic new team delivering support, service and advice through day-to-day client interactions while proactively and diligently enabling clients to digitally self-serve.
What will you do?
Serve as the first point of contact for a portfolio of clients and provide advice on everyday banking and provide transactional support through phone/fax/email and wire payments.
Complete small credit increases, credit maintenance, and excesses for clients.
Proactively educate and advise clients on options to self-serve for their day-to-day banking needs, including where required supporting on onboarding to digital tools including RBC Mobile Banking, Online Banking: acting as a champion for digital enablement
Clearly outline to clients the expected steps of every process and keep them apprised of the status of their inquiry/request.
Take ownership of client problem resolution at first point of contact, sourcing answers and leveraging expertise across RBC, escalating as required in a timely fashion.
What do you need to succeed?
Must Have
Desire to test new concepts, learn from experience and evolve as appropriate.
Understanding of Private Banking’s value proposition
Strong proficiency with digital banking platforms
Passion for exceptional client service, providing value proactively, look for ways to add value beyond immediate requests.
Excellent communication skills, reflecting confidence, building credibility in professional delivery of service and advice.
Strong knowledge of RBC retail products including banking and credit advice and solutions
Excellent written and verbal communication skills
IFIC completed or ability to complete within 6 months
Nice to Have
Minimum of 2 years personal banking experience with credit experience a strong advantage
Education in Commerce or Business Administration
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Job Skills
Additional Job Details
Address: VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER
City: VANCOUVER
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: Personal and Commercial Banking
Job Type: Regular
Pay Type: Salaried
Posted Date: 2024-02-26
Application Deadline: 2024-03-11
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expected salary
Location
Vancouver, BC
Job date
Wed, 28 Feb 2024 08:27:21 GMT
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