Monica Vinader
Job title:
Product Manager (Growth)
Company
Monica Vinader
Job description
DescriptionJob Title: Product Manager (Growth)Location: LondonReporting To: General Manager, Business SystemsWho we areAt Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:● Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller● Jewellery Brand of the Year 2023, Retail Jeweller● Queen’s Award for Enterprise: Sustainable Development 2022● Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury● Positive Luxury Jewellery Business of the year 2024We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.Where we need your helpWe are seeking a growth-focused Product Manager (Growth) to spearhead our digital expansion and drive the development of our commerce ecosystem. This role requires a growth mindset, where you will be responsible for optimising platform performance and delivering outstanding customer experiences that drive business performance.You will report to the General Manager, Business Systems. This team integrates Business Systems and Product Management to create innovative solutions that combine bespoke development with top-tier technology, supporting our core services and operations.As a Product Manager (Growth), you will play a critical role in shaping the customer journey on our ecommerce platform. Your primary focus will be on enhancing the digital experience, optimising performance, and driving conversion rate optimisation. You will collaborate closely with growth, data, and development teams to align product strategies with business goals and priorities.What you’ll doGrowth and Performance Optimisation:● Partner with the Head of Ecommerce and lead relationships with the broader Ecommerce and Growth teams to define and deliver customer and commercial growth metrics.● Create a dynamic environment by challenging and being challenged by growth and marketing teams to drive innovative solutions and business growth.● Define KPIs and embed tooling to improve the quality of measurement and speed of insight.● Structure performance improvement through clear reporting and champion data-informed decisions to enable effective planning and prioritisation (e.g. including customer data, payment data, site speed, performance data)● Lead initiatives for ongoing development and performance enhancement of the ecommerce platform.Digital Product Strategy and Roadmap:● Lead the digital customer product strategy and own the roadmap, aligning with business goals and priorities.● Develop and maintain a clear product roadmap that aligns with customer needs and business objectives.● Communicate the product vision and roadmap to stakeholders, ensuring alignment across the organisation, managing expectations, and providing regular updates on project progress.● Stay informed about industry trends and competitor activities to identify new opportunities for innovation and differentiation.Conversion Rate Optimisation (CRO) and User Experience (UX):● Develop and execute strategies to optimise the customer journey and improve conversion rates, revenue per visit, and retention metrics.● Conduct A/B testing, user testing, and other experiments to gather insights and validate hypotheses.● Lead our CRO program, collaborating with UX, data, growth CX, and other stakeholders to enhance user experience and drive performance.● Lead the design and enhancement of the website’s user interface and user experience.● Ensure the ecommerce site is user-friendly, accessible, and aligned with brand guidelines.Product Analytics and Reporting:● Define and implement comprehensive product analytics metrics and reports to continuously monitor site funnel and platform performance.● Analyse data and metrics to identify opportunities for improvement and growth.● Collaborate with data engineers and the data team to develop and maintain necessary data infrastructure.● Drive the use of these metrics across the organisation to support informed decision-making and strategic planning.What you’ll bring● Proven experience overseeing the launch of new features and integrations from ideation through deployment, ensuring adequate QA and risk management, and working with development teams to swiftly resolve bugs and tech debt.● Expertise in assessing the impact of new features through clear KPIs, monitoring performance and usage, and presenting actionable recommendations, while continuously refining departmental processes to improve efficiencies in an agile environment.● Be data driven, passionate about metrics, and continuously evaluating how your products are performing – and driven to continuously improve them.● Demonstrated experience implementing and scaling a successful conversion rate optimisation programme.● Be familiar with ecommerce platforms and the integration of microservices and APIs into a frontend application.● Be a real team player, able to work collaboratively with a cross-functional team and able to bring together a diverse group of people behind shared goals.● Have strong stakeholder management skills and an effective communicator, both written and verbal skills.● Have experience of working within a team that uses Agile, Lean or other software development methodologies.● Be self-motivated, highly organised and able to manage time effectively.● Ability to multitask and prioritise, and comfortable working autonomously under own initiative.To be successful at Monica Vinader…● You are a doer● You’re a team player● You’re humble● You are honest, straightforward and transparent● You are a good teacher/mentor (approachable and accessible)● You want to get your hands dirty● You solve problems● You are resilient● You are flexible● You are entrepreneurial, smart, and passionate● If you don’t know something, you say so. Then go figure it out quickly● You love working in a creative environment● You have a sense of humour● You are an insatiable learnerAdditional RequirementsAbility to document your authorisation to work in the United Kingdom.Travel RequirementsOccasional travel to our Norfolk office may be required.Our Aims and ValuesOur mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:Customer ObsessedOur customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.CaringWe treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.Fast PacedWe are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.ExceptionalWe have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.CommercialWe focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Norfolk, NR23 1SHPage 1 ofAt Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Further information is available at www.monicavinader.com
Expected salary
Location
London
Job date
Wed, 26 Jun 2024 07:23:36 GMT
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