Product Support Technician – 1st Line

Job title:

Product Support Technician – 1st Line

Company

Appello

Job description

🤩Product Support Technician – 1st Line⏰Hours: 35 hours per week📅Shift pattern: Monday – Friday, working 7 hours shifts between 7am – 7pm (35 hours per week) plus on call with additional payment💸Salary: £23,000 per annum📍Location: Office based New Milton HampshireThis role is a UK based role and any hybrid/remote work must also be within the UK.📆Start Date : 03rd February 2025🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟😎Appello Perks

• 31 days holiday rising to 33 with length of service (PRO RATA). This includes bank holidays that you may work.
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

👇ABOUT YOUYou will have had experience in a busy customer facing role and be confident in performing general admin tasks. You are organised but have a flexible approach to workloads. You have used Microsoft packages and reporting tools and are willing to learn new skills and processes.You are a great communicator and are able to support non-technical users to troubleshoot with patience and empathy. Ideally you will have either work experience as a 1st line ICT tech or similar role and an understanding of the telecare industryTHE ROLE 🎧You will be part of the Digital Support team which is constantly evolving. As the first point of contact for Digital Support queries arriving via phone/email/form. Logging and assigning cases via our case management system, quickly and accurately. Providing an initial triage to support cases and ensuring that first response SLA’s are adhered to, coordinating rapid and appropriate responses keeping the customer apprised of progress made. Building rapport with customers, providing excellent customer service.Full job description available on requestREADY TO APPLY ✅If you are interested in this role please follow the instructions…there are two parts to the application process * Upload your CV and answer a few questions about yourself

• You will receive a confirmation email from us asking you to register with Test Gorilla who will then send you a link to the assessments – check your junk email 🚮 !!**

OTHER INFORMATIONThis is an exciting time at the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Expected salary

£23000 per year

Location

New Milton, Hampshire

Job date

Wed, 01 Jan 2025 08:09:56 GMT

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