Program Consultant, Professional Services

Job title:

Program Consultant, Professional Services

Company

Assent

Job description

Company Description

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community.

We’re one of the fastest-growing technology companies – from $5 million to $50 million ARR in under five years! As the global leader in supply chain sustainability management, we provide transparency into the supply chains of some of the world’s largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team. Assent is the first North American software company to achieve both B Corporation Certification and Advanced Status with United Nations Global Compact. This reflects our deep commitment to embed sustainability not only across our organization, but as part of how we drive positive impacts for our communities and the customers we serve.

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Job Description

The Consultant, Professional Services will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and oversee the execution of project plans from start to finish. The ideal candidate is eager to learn with high motivation, is highly organized with impeccable attention to detail and excellent interpersonal skills.

• Consulting with clients to develop project plans at the onset of each compliance program
• Acting as a project manager for the execution of the client projects, including but not limited to:

• Planning and executing campaigns to collect compliance data from supply chain third party clients;
• Engage with clients to consult and engage them on defining project outcomes, developing strategy, and sharing best practices
• Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported;
• Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams;
• Support in the creation of non-standard process and workflows and provide technical feedback to others as defined by these processes;
• Take on special projects to improve program management processes;

Qualifications

• 3-5 years related work experience in customer success, project management, and/or consulting roles;
• Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
• Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.

Expected salary

Location

Ottawa, ON

Job date

Fri, 19 Jan 2024 23:17:08 GMT

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