Project Manager, Client Services (PM3)

Job title:

Project Manager, Client Services (PM3)

Company

ALS

Job description

Imagine your future with us!At ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.About the roleOn-site | Full-time/SeasonalKey Responsibilities:

• Maintain familiarity with regulations/industry-specific needs and developments in clients’ industries;
• Adhere to ALS Client Service Guidelines as provided in the Client Service Manual and National and Local Standard Operating Procedures including Quality procedures;
• Remain current on developments in clients’ industries;
• Receive and respond to client calls, e-mails and requests within timeframe outlined in the client service manual or in the timeframe requested by client;
• Provide technical advice regarding analytical programs, tests, sampling, sample handling, prices and testing requirements;
• Prepare, review and approve data reports and invoices;
• Track client projects on the LIMS system and provide status updates to the lab manager or clients when requested;
• Immediately after login, review of higher level chain of custody /analytical request forms received in login and modify login requests if required so that the laboratory performs the proper test;
• Prepare, issue, and follow up of higher level quotes;
• Review, approve, and transmit data reports and invoices, including any custom client specific uploads and/or transmissions (EDDs, invoices, Watertrax, etc…);
• Receive and upload sublet reports
• Maintain and update client information (contacts, addresses, etc.);
• Maintain communication with laboratory staff on turnaround times and relay appropriate information to clients;
• Work with the Client Services Manager and Lab Manager to evaluate new work opportunities and plan for their implementation;
• Meet with clients on a regular basis as per goals set out by ALS management;
• Communicate information relative to customers, contracts, and status of opportunities to Lab Manager;
• Coordinate and communicate with other areas (i.e. management, other laboratories, other analytical areas) on project status and problem resolution;
• Train and/or coordinate select activities for other staff as required by management;
• Represent the lab at meetings/conferences/trade shows as required;
• Performs all work-related tasks in a manner that is in compliance with all company policies and procedures;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

About you:

• Excellent English comprehension and communication skills required (auditory, verbal, written, and reading);
• Advanced user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
• Accurate and efficient data entry skill is an asset;
• Ability to perform repetitive tasks accurately in a fast-paced environment;
• Well organized, with the ability to meet strict deadlines;
• Analytical and process oriented, with the ability to critically think in ambiguous situations
• Ability to work independently and as part of a team;
• Strong work ethic and willingness to take on varied tasks as required;
• Commitment to excellence and a client-focused attitude.

Required Qualifications:

• Completion of high school diploma or equivalent required;
• B.Sc. or technical diploma in related field an asset;
• 3-5 years’ experience working in a fast-paced, production, and/or preparation environment;
• 5 years’ experience working with clients/customer service;
• Valid unrestricted license for personal vehicle use applicable in the province/territory;
• No major driving violations and no more than two minor violations/incidents.

Physical Demands:

• Ability to lift up to 30lbs and carry for short distances;
• Manual dexterity to perform intricate and/or repetitive tasks;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• You may be exposed to unpleasant odours.

Working at ALSOur people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.Our benefits includes:

• Additional shift premiums of $2 per hour for evening shifts and $4 per hour for night shifts, if applicable.

Please note: benefits vary based on employee status.About ALSALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.Everyone mattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations Metis and Inuit persons, members of minority groups, and persons living with disabilities.ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Expected salary

Location

Winnipeg, MB

Job date

Sat, 01 Feb 2025 02:42:37 GMT

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