Public Programs Lead (18 Month Term)

Job title:

Public Programs Lead (18 Month Term)

Company

Canadian Nuclear Laboratories

Job description

Are you looking for a role that will challenge you? If you answered yes, then this may be the job for you! The Public Relations Lead is to lead in coordinating the implementation of public programs and processes administered by the Business Operations branch of CNL’s Historic Waste Program (HWP), including the Complaints Resolution Program (CRP) and the Property Value Protection Program (PVP), as well as processes related to property owner accommodation/relocation during remediation, and property acquisition by CNL.

What will you be doing!

• As the Subject Matter Expert for Complaints Resolution Program (CRP), Property Value Protection (PVP) Program and the accommodation/relocation of residents and businesses, explain the programs to property owners, residents and other stakeholders, and guide those who choose to access these programs through the process, acting as the single point of contact.
• Identify and alert Communications & Stakeholder Relations (C&SR) management (and HWP Legal as necessary) in a timely manner to issues, complaints or other developments that may attract public, municipal, media, legal or other negative attention.
• Ensure all documentation related to these programs and processes (including complaints) is accurately tracked and appropriately filed per CNL records management protocols in a timely manner.
• Provide summary reports to S & I management of CRP, Tier 2 complaints, stakeholder interactions, PVP claims and accommodation activities.
• Respond to Access to Information requests related to CRP and PVP.
• Review plans and procedures related to these programs at least once a year or more and update accordingly.

Complaints Resolution Program (CRP)

• Process Tier 2 complaints as prescribed in the Complaints Resolution Program document, working closely with HWP staff and/or PHAI contractors to reach a resolution satisfactory to all parties as early in the process as feasible.
• Integration of CRP awareness, as appropriate, into the planning and implementing of public events, seminars, workshops and meetings.
• Establish and maintain a system, including a database, to monitor and report on the status of complaints.
• Other duties as assigned by the Manager, Systems & Infrastructure.

Property Value Protection Program (PVP)

• Process PVP Program claims as prescribed in the PVP Program Rules, including the coordination of mediations and arbitrations as required.
• Contribute to PVP/CRP sections of Port Hope and Port Granby annual socioeconomic reports for submission to the CNSC.
• Act as the primary contact for the Northumberland Hills Association of Realtors, and other real estate boards as required, and identify issues and propose/support activities to maintain positive relations with the real estate community.
• Monitor weekly local real estate activities/transactions, identify trends and report significant changes/emerging issues to S & I management.
• Ensure MPAC data is received by CNL annually.
• Ensure third-party real estate market analysis report is completed annually; review report and inform S & I management of any changes/issues in the local real estate market that may be related to the activities or presence of the PHAI. Accommodation/Relocation of Occupants and/or Businesses
• Work with C&SR, Major sites and Small-Scale Sites staff to identify the needs of occupants (residents and/or businesses) requiring accommodation – including relocation to include locating storage during PHAI activities.
• Identify options for meeting the needs of occupants per the PHAI Property Owner Accommodation Guideline and present recommendation to S & I management for review and approval well in advance of work beginning at the property.
• Coordinate all necessary arrangements for accommodation of occupants, working closely with CNL Systems & Infrastructure staff and others as required, as well as contracting staff.

CNL Property Acquisitions

• Coordinate the process for CNL to purchase/lease properties that have been identified by project delivery or SSS teams, working closely with HWP Legal as required, as described in the PHAI Property Acquisition Guideline.

What we are looking for:

Experience:

• Strong organizational, planning and prioritizations skills to ensure that work is carried out appropriately and deadlines are met.
• Strong analytical skills to understand and synthesize complex information and draw conclusions from a variety of data.
• Experience dealing with the public in a complaint’s resolution setting and/or formal and informal experience with conflict/dispute resolution.
• Knowledge of processes related to property valuation and/or property assessment.
• Excellent written, oral, and editorial communication skills in English and a demonstrated ability to communicate diplomatically to the public and other stakeholders in clear, understandable language.
• Ability to write administratively and legally sound reports outlining the resolution/disposition of complaints.
• Computer literacy, including spreadsheet applications.

Education:

University or college degree in business, public administration, real estate and paralegal background, and communications or similar subject area with a minimum of five years progressive and comprehensive work experience in a related field.

Security Requirements:

Security clearance eligibility required: Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3 years of verifiable history in Canada, Australia, New Zealand, the United States and/or the United Kingdom.

Why CNL?

Does working with a team across Canada to advance nuclear science and technology for a clean and secure world speak to you? We’re reinventing ourselves to be the pace setters so we can lead the charge in solving the problems that matter, like building the next generation of clean nuclear and hydrogen energy solutions, developing new and better-targeted cancer treatments, and continuing to lead the world in environmental remediation.

We offer a complete total rewards package :

• paid time off (vacation, sick, floater & personal);
• benefits effective day one, that’s right, no waiting period;
• tuition support
• and a pension!

Do Our Priorities Resonate with You?

• Clean energy for today and tomorrow.
• Restore and protect the Environment.
• Contribute to the health of Canadians.

Location:

CNL’s Historic Waste Program Management Office is in the beautiful and historic community of Port Hope , Ontario . Roughly 100 km East of Toronto, still close enough to the “Big City” without all the hassle of being in the “Big City”. As a leader in environmental remediation at nuclear and radiologically contaminated sites, CNL is implementing the Port Hope Area Initiative on behalf of Atomic Energy of Canada Limited. The cleanup of historic Low-Level Radioactive Waste by CNL in the communities of Port Hope and Port Granby in Ontario is a demonstration of Canada’s commitment to the safe, long-term storage and management of nuclear waste.

CNL works with employees across Canada to enable a remote workforce where possible. Our Work from Home employees are provided with the equipment required to be successful: laptop, monitor, external keyboard and mouse, etc. Of course, we always love a visit to site when possible!

CNL is committed to providing an atmosphere free from barriers that promotes equity, diversity and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders and partners of all racial, cultural, and ethnic identities.
CNL also supports a workplace environment and a corporate culture that is built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity and Excellence which encourage equitable employment practices and career prospects inclusive of accommodations for all employees.

CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please indicate via our ATS when applying. All information received in relation to accommodation requests will be kept confidential.

CNL respectfully acknowledges that the Historic Waste Program Management Office and the Port Hope Area Initiative projects are situated on the treaty lands of the Williams Treaties First Nations, specifically the treaty signed with the Mississauga First Nations of Alderville, Curve Lake, Hiawatha and Scugog Island.
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Expected salary

Location

Port Hope, ON

Job date

Sat, 09 Mar 2024 02:30:31 GMT

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