Just
Job title:
Quality Assurance Administrator
Company
Just
Job description
At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.Quality Assurance AdministratorReigate – Hybrid (50% office based)Full-time – 35 hours per weekWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £2bn of assets.We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.About The RoleAs a Quality Assurance Administrator with Just Group plc, it is your responsibility to ensure appropriate processes and standards for assessing performance are in place for specifically agreed business units based on their risk profile.You will also provide feedback to operational colleagues and managers on adherence to those performance requirements, through a programme of quality audit monitoring in order to minimise operational risk and identify areas for continuous process improvement and enhance consumer outcomes.As well as continuously developing Quality Assurance methodology that drives great behaviours with customers to be at the forefront in everything we do.Key AccountabilitiesPeriodic review and validation of risk based monitoring criteriaQuality auditing – undertake pre agreed sampling of administrative and telephony services, following the quality auditing planAnalysis of the output of the data gathered and provide feedback to all stakeholders, with recommendations for improvementIdentify and highlight risks through monitoring activities to key people as a prioritySupport Complaints handling, resolving complaints involving financial, material distress or material inconvenience from receipt to satisfactory resolution, in line with FCA principlesAbout YouThe experience, skills, and knowledge we are looking for:Minimum of 3 GCSE’s, or equivalent, including Maths & English (A-C Grades)Must have some relevant QA experience, preferably within the Financial Services sectorExcellent verbal, written communication and interpersonal skillsGood organisation and planningHigh attention to detail and accuracyFocus on delivery of good customer serviceAnalytical skillsMI reporting knowledgeDesirable: CII Financial Services qualification, e.g. CF1, CF4, FA1, FA2 (Desirable but not essential)Company BenefitsA Competitive Salary, Pension Scheme and Life AssuranceAlong with 25 Days Annual Leave plus an Additional Day on us for your BirthdayPrivate Medical Cover and Income Protection, just in caseA generous and highly achievable bonus scheme – paid annually based on individual and company performance against targetsOpportunity to progress within your career both in-role and within the companyFREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved onesWhy Just?We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other.About UsWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.
Expected salary
Location
Reigate, Surrey
Job date
Thu, 18 Jul 2024 03:27:26 GMT
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