Readvertisement Internal/ External Adv: Donor Relations Officer (Value Max), NO-A, Jakarta, Temporary Appt (127275) -for Indonesians only

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a hero

UNICEF Indonesia’s increasing number of individual donors requires a more stringent approach to increase the retention, fulfilment and value of our existing donors, but also to manage dropouts and cancellations in a proactive way and seek opportunities to reengage with them at the right moment.

UNICEF Indonesia is looking for a strategic multitalented person who can analyze complex data from different sources to identify opportunities, while at the same time also implement omnichannel campaigns and initiatives to drive value maximization and increase retention. This includes supervising the In-House Donor Care team as well as selecting suitable external service providers and driving innovation to use new channels of communication.

This role works in a very close collaboration with colleagues in different teams and reporting lines: The Individual Fundraising Acquistion and Marketing team and specifically the Donor Journey Officer, the Digital team, the Donor Content Assistant, and Communication team. The assignment is under Temporary Appointment contract for 364 days (1 year). This is a re-advertisement: applicants who had previously applied will be considered and need not re-apply.

How can you make a difference?

1. Identify opportunities to drive retention and value of existing donors
2. Conceptualize and implement dedicated campaigns to drive specific retention and value results
3. Manage In-House Donor Care Team
4. Select and manage external service providers
5. Manage budgets and RoIs
6. Drive innovation to increase effectiveness of our donor communication efforts.

Please refer to Term of Reference attached for detail breakdowns of the above key functions.

To qualify as an advocate for every child you will have…

– A university degree in one of the following fields is required: Marketing, Communication, Business Administration, or related field
– A minimum of one (1) year of relevant professional work experience at strategic and analytical level is required
– Mandatory experience in managing a call center as a supervisor or manager 
– Strong teamwork skills across hierarchies and within own team
– Strong communication skills
– Experience in management of external vendors and service providers is an asset
– Experience in building loyalty among customers/donors is an advantage
– Has financial literacy and able to manage budgets
– Fluency in Bahasa Indonesia and English is required.

 TOR TA NOA Donor Relations Value Max for TMS.pdf

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. 

Remarks:

UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. This vacancy is open for Indonesians only.