Reception/Digital Administrator

Job title:

Reception/Digital Administrator

Company

NHS

Job description

We are seeking a proactive, creative and tech-savvy digital administrator to join our friendly team at Llandaff & Pentyrch Surgery. This is a pivotal role that blends digital innovation with patient engagement and internal efficiency. The successful candidate will assist in developing and managing digital communication channels, supporting digital tools within the surgery, and enhancing the patient experience through technology. The candidate will also work as part of a team covering general administrative duties.Main duties of the job

• Social Media & Digital Communication
• Digital Tools & System Support within the surgery (knowledge of Vision/Emis) Clinical systems (Vision & Emis)/Data entry templates and protocolsfor clinicians and admin staff

• Data, Reporting & Compliance:Auditing/QAIF (Quality Assurance and Improvement Framework) reporting requirement/Ensure accurate data entry and reporting alignment with local and national targets

• Data & Template Management:Create and maintain accurate templates for clinical and non clinical data entry

• Support Staff Training
• Administrative general duties

About usLlandaff & Pentyrch is a busy surgery with 7,681 registered patients. The main site is based in Llandaff with the branch surgery currently based in a portacabin in Pentyrch. The branch surgery will be relocating to new premises in the spring of 2026, when it is expected numbers of patients will significantly rise. We have 6 Gp’s supported by a wide multi-disciplinary team, working in a supportive and friendly environment. The practice manager is supported by a deputy practice manager. The administrative/reception team are made up of 5.5 WTE members of staff. We are a high achieving, forward thinking practice and always looking at new ways to improve our systems focusing on delivering high quality patient care. Nhs pension scheme available. Training and development opportunities.Date posted01 May 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-time, Job shareReference numberA3756-25-0000Job locations19a High StreetLlandaffCardiffSouth GlamorganCF5 2DYPentyrch SurgeryHeol Y BrynPentyrchCardiffCF15 9PYJob descriptionJob responsibilities1. Social Media & Digital Communication

• Develop and implement a social media strategy to enhance patient engagement.
• Manage and monitor social media platforms (e.g., Facebook, Twitter/X) with appropriate tone and frequency.
• Create content for public health campaigns, service changes, and community updates

2. Digital Tools & Systems Support

• Support the implementation and optimisation of digital tools within the surgery, including:

• Clinical systems (e.g., Vision, EMIS, or SystmOne).
• Text messaging platforms for appointment reminders, recalls, and health messaging.
• Data entry templates and protocols for clinicians and admin staff.
• Liaise with system suppliers and NHS IT teams to troubleshoot and escalate issues.

3. Data, Reporting & Compliance

• Design and run regular reports to support:

• Legislative compliance and regulatory audits.
• QAIF (Quality Assurance and Improvement Framework) reporting requirements.
• Access and demand monitoring, including appointment availability and response times.
• Provide clear, actionable data insights to the management team to inform decision-making.
• Collaborate with clinical and admin teams to ensure accurate data entry and reporting alignment with local and national targets.

4. Data & Template Management

• Create and maintain accurate templates for clinical documentation and data entry.
• Assist in the development of reporting tools and dashboards where required.
• Ensure data collection processes support QOF, enhanced services, and local audits.

5. Staff Support & Training

• Provide basic digital skills training and support to staff as needed.
• Work collaboratively with admin and clinical teams to identify digital improvement areas.
• Encourage digital adoption and support change management initiatives.
• 6 General reception/administration duties

Job descriptionJob responsibilities1. Social Media & Digital Communication

• Develop and implement a social media strategy to enhance patient engagement.
• Manage and monitor social media platforms (e.g., Facebook, Twitter/X) with appropriate tone and frequency.
• Create content for public health campaigns, service changes, and community updates

2. Digital Tools & Systems Support

• Support the implementation and optimisation of digital tools within the surgery, including:

• Clinical systems (e.g., Vision, EMIS, or SystmOne).
• Text messaging platforms for appointment reminders, recalls, and health messaging.
• Data entry templates and protocols for clinicians and admin staff.
• Liaise with system suppliers and NHS IT teams to troubleshoot and escalate issues.

3. Data, Reporting & Compliance

• Design and run regular reports to support:

• Legislative compliance and regulatory audits.
• QAIF (Quality Assurance and Improvement Framework) reporting requirements.
• Access and demand monitoring, including appointment availability and response times.
• Provide clear, actionable data insights to the management team to inform decision-making.
• Collaborate with clinical and admin teams to ensure accurate data entry and reporting alignment with local and national targets.

4. Data & Template Management

• Create and maintain accurate templates for clinical documentation and data entry.
• Assist in the development of reporting tools and dashboards where required.
• Ensure data collection processes support QOF, enhanced services, and local audits.

5. Staff Support & Training

• Provide basic digital skills training and support to staff as needed.
• Work collaboratively with admin and clinical teams to identify digital improvement areas.
• Encourage digital adoption and support change management initiatives.
• 6 General reception/administration duties

Person SpecificationQualificationsEssential

• Proven experience in digital communications, IT support, or a related field.
• Experience managing websites and/or CMS platforms.
• Understanding of NHS or primary care systems, or willingness to learn.
• Confidence in data handling, report creation, and interpreting performance metrics.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and work independently.

Desirable

• Experience working in a healthcare or public sector setting
• Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
• Familiarity with QAIF, QOF, and NHS Wales access standards.
• Welsh language skills.

ExperienceEssential

• Proven experience in digital communications, IT support, or a related field.
• Experience managing websites and/or CMS platforms.
• Understanding of NHS or primary care systems, or willingness to learn.
• Confidence in data handling, report creation, and interpreting performance metrics.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and work independently.

Desirable

• Experience working in a healthcare or public sector setting.
• Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
• Familiarity with QAIF, QOF, and NHS Wales access standards.
• Welsh language skills.

Person SpecificationQualificationsEssential

• Proven experience in digital communications, IT support, or a related field.
• Experience managing websites and/or CMS platforms.
• Understanding of NHS or primary care systems, or willingness to learn.
• Confidence in data handling, report creation, and interpreting performance metrics.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and work independently.

Desirable

• Experience working in a healthcare or public sector setting
• Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
• Familiarity with QAIF, QOF, and NHS Wales access standards.
• Welsh language skills.

ExperienceEssential

• Proven experience in digital communications, IT support, or a related field.
• Experience managing websites and/or CMS platforms.
• Understanding of NHS or primary care systems, or willingness to learn.
• Confidence in data handling, report creation, and interpreting performance metrics.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and work independently.

Desirable

• Experience working in a healthcare or public sector setting.
• Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
• Familiarity with QAIF, QOF, and NHS Wales access standards.
• Welsh language skills.

Expected salary

Location

Cardiff

Job date

Sat, 03 May 2025 07:34:30 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.