Receptionist

Job title:

Receptionist

Company

University of Kent

Job description

Hours per Week: 30

Closing Date:

23.59 hours GMT on Tuesday 27 February 2024 (unless otherwise stated)

Do you have experience of providing excellent customer service, IT skills and the ability to actively listen to customers? If you can deal with unexpected situations with courtesy, diplomacy and patience then this role could be ideal for you. Join our team at Kent Sport, providing a friendly, helpful and informative reception service.

Kent Sport is responsible for physical activity and wellbeing at the University of Kent. You will provide a professional presence at the front line of Kent Sport and act as the first point of contact.

You will undertake a range of administrative responsibilities and ensure the smooth flow of customers by providing a high-quality service to all users of the sports facilities. You will give the best possible impression of Kent Sport and the University, ensuring queries and visits are successfully managed. Full training will be provided.

In return we offer our staff a range of excellent benefits including:

A friendly, open and collaborative working environment

Support in your development and wellbeing

43 days’ leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)

An excellent pension scheme with generous employer contributions

On-campus cinema and theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking Canterbury Cathedral

Study while you work discounts, cycle to work scheme, local business discounts

On-site parking.

As Receptionist you will:

Provide excellent customer service to all visitors

Act as the first point of contact for our students, staff, public members and visitors, ensuring the first impression of Kent Sport and of the university is welcoming

Process sports facility bookings as appropriate, ensuring members have all the information they need and proactively deal with any issues members may have

Use the leisure management system to make reservations, check availability, process memberships and update customer records

Undertake a range of tasks to facilitate the smooth running of the department and assist in the effective day to day administration, working proactively to deliver assigned tasks without prompting

Support in promoting Kent Sport facilities, memberships and offers.

What we are looking for in the right candidate:

GCSE level (Grade C/Level 4) or equivalent in Maths and English

Experience of working in a busy customer facing environment, dealing with pressurised situations

Experience and a good working knowledge of Microsoft Outlook, Excel, Word, and Teams

A flexible approach to work, including shift, weekend and bank holiday hours to support operational delivery.

Please click on the ‘Apply’ button above view the full job description and also to apply for this post. If you require further information regarding the application process, please contact quoting ref number: CS-297-24

Further details:

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.

£21,543 to £22,681 per annum pro rata Grade 3

Expected salary

£21543 – 22681 per year

Location

Canterbury

Job date

Fri, 16 Feb 2024 05:30:48 GMT

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