NHS
Job title:
Receptionist/Clerical Assistant
Company
NHS
Job description
The Estates and Facilities Team is based in Care Plus Group headquarters and supports the continued ability of the organisation to provide staff, service users, visitors and contractors with safe, secure and quality building facilities. The team also provides an efficient and customer focused reception service at Westgate Park.Please note that Care Plus Group is not currently registered to sponsor applicants from outside the EU and EEA.Main duties of the jobJob Title: Receptionist/Clerical AssistantDepartment: EstatesBase: Westgate ParkHours: 15 hours per week, permanent8am to 4pm 2 days Mon – FriSalary Range 2 £21,841 (under 21) – £23,600(over 21) pro rata per annumIn the absence of the other receptionist you will be required to work additional hours to cover the serviceYou will provide an efficient, friendly and customer focused reception service at Westgate Park. Whilst there is the requirement to undertake general administrative duties including dealing with incoming and outgoing post, management of the room booking facility, layout of rooms and facilities the main function of this post will be based on reception dealing directly with visitors and general queries from the public, staff and service users. You will need to be observant and undertake regular security checks of the reception area and deal with and report any security issues as appropriate.It is essential that you have recent experience of working in a reception / office and of working directly with the public both face to face and on the telephone. You must be able to demonstrate diplomacy and tact and have the ability to deal effectively with conflict and / or distressed visitors. You must be competent in Microsoft office and have effective customer care skills. You must be able to work on your own initiative and have literacy and numeracy level 2 and level 2 or equivalent qualification in computer applications.About usCare Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.Date posted20 December 2024Pay schemeOtherSalary£21,841 to £23,600 a year Range 2 £21,841 (under 21) – £23,600 (over 21)ContractPermanentWorking patternPart-timeReference numberB9814-24-267Job locationsCPG Westgate ParkCharlton StreetGrimsbyDN31 1SQJob descriptionJob responsibilitiesThe job description is attached as a separate document with the person specification please refer to this for more information. Job descriptionJob responsibilitiesThe job description is attached as a separate document with the person specification please refer to this for more information.Person SpecificationExperienceEssential
- Recent experience of working in an office/reception (within the last year)
- Experience of working with the public (both face to face and on the telephone)
- Competent in Microsoft office including Word, Outlook & Excel
Desirable
- Experience of working with people with varying levels of communication skills/abilities
- Experience of working in a care environment
QualificationsEssential
- Literacy and numeracy level 2
- Level 2 or equivalent qualification in computer applications
Desirable
- NVQ Level 2 Business Admin
- NVQ Level 2 Customer Care
OtherEssential
- Ability to work flexibly with regard to working hours/arrangements
Knowledge & SkillsEssential
- Effective communication and organisational skills
- Ability to demonstrate diplomacy and tact
- Ability to deal effectively with conflict and / or distressed visitors
- Ability to work as part of a team
- Ability to work on own initiative
- Effective prioritisation skills
- Awareness of confidentiality
- Ability to work accurately
- Ability to communicate effectively with people at all levels
- Effective customer care skills
- Ability to take and transcribe accurate notes
Person SpecificationExperienceEssential
- Recent experience of working in an office/reception (within the last year)
- Experience of working with the public (both face to face and on the telephone)
- Competent in Microsoft office including Word, Outlook & Excel
Desirable
- Experience of working with people with varying levels of communication skills/abilities
- Experience of working in a care environment
QualificationsEssential
- Literacy and numeracy level 2
- Level 2 or equivalent qualification in computer applications
Desirable
- NVQ Level 2 Business Admin
- NVQ Level 2 Customer Care
OtherEssential
- Ability to work flexibly with regard to working hours/arrangements
Knowledge & SkillsEssential
- Effective communication and organisational skills
- Ability to demonstrate diplomacy and tact
- Ability to deal effectively with conflict and / or distressed visitors
- Ability to work as part of a team
- Ability to work on own initiative
- Effective prioritisation skills
- Awareness of confidentiality
- Ability to work accurately
- Ability to communicate effectively with people at all levels
- Effective customer care skills
- Ability to take and transcribe accurate notes
Expected salary
£21841 – 23600 per year
Location
Grimsby, Lincolnshire
Job date
Tue, 24 Dec 2024 06:18:06 GMT
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