Receptionist – Mon to Fri 9

Job title:

Receptionist – Mon to Fri 9

Company

Beaumont Care Homes

Job description

Receptionist – Mon to Fri 9 – 5As a Receptionist, you are the first point of contact and are critical in ensuring that a positive first impression is created for all visitors to the home.As the largest healthcare provider in Northern Ireland, we like to ensure that great care and meaningful, enjoyable experiences are at the top of our list.Our receptionists present a professional and caring first contact for all those who visit or telephone the home and provide administrative assistance and support to the Manager and, when appropriate other team members, including diary management, word processing, photocopying, filing, and maintaining records.About the roleDuties and ResponsibilitiesMarketing

• Provide a welcoming and friendly environment as the primary contact point for visitors and telephone enquirers;

• Maintaining and promoting a positive image with a strong emphasis on customer service skills;

• Liaise with visitors and potential residents to the home, ensuring they are welcomed in a professional and friendly manner and all queries responded to accordingly;

• To update and log any customer enquiries onto the home’s Income Processing software and proactively manage any follow ups as required, such as issuing brochures or any other company literature.

• Actively market the home and assist with ‘Show-arounds’ and engage positively with both prospective residents and their families.

General Administration

• Engage with the Personal Activities Leader to ensure a varied programme of events to encourage resident participation and stimulation;

• To maintain Resident and employee confidentiality and privacy in line with Information Governance;

• To attend and actively participate in team meetings and team training sessions as required;

• Provide support and assistance to the administrative team in the home as and when required, and act as the focal point to cover their duties when absent;

• Where appropriate, to update systems with the team’s rosters;

• Take the minutes at the Team Meetings and other meetings as required

• To familiarise yourself with, uphold and adhere to the company policies and procedures at all times.

An energetic, committed yet approachable team member, the person who fulfils this role will add real value and show commitment to both residents, families and team members alike. They will have the ability to multi-task in a high-pressure environment with care and compassion.To succeed you will be:

• A team player

• Strong communicator and influencer;

• Energetic and hard-working;

• Passionate about offering superior services and want to make a difference in everything that they do.

A sense of humour and positive outlook on life – Glass half full rather than half empty is key!We provide you with excellent learning, development and support opportunities, to equip you with the knowledge and skills to make a real difference in the role.Competitive salaryGenerous holiday entitlementAccess to excellent trainingCareer development opportunitiesFree onsite parkingFree uniformNEST work place pension contributionsLong service awardsAbout the companyPhilosophy of Care – At Beaumont, we aim to provide a safe, clean, relaxed and homely environment in which care, wellbeing and comfort are of prime importance.Required Criteria

• Previous clerical experience
• Ability to communicate effectively both verbally and in writing. Computer skills are essential
• Polite, friendly and welcoming telephone manner
• Effective interpersonal skills

Desired Criteria

• Hold or work towards NVQ in Customer Services
• Basic book keeping

Skills you’ll need

Expected salary

£11.5 per hour

Location

Dundonald, Co Down

Job date

Wed, 08 May 2024 06:02:38 GMT

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