Reconciliations Analyst

Job title:

Reconciliations Analyst

Company

TD Bank

Job description

Company Overview

Our Values
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars – physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Department Overview

The Reconciliations Team is a critical control function within TD Wealth Operations responsible for accounts that cover TD Wealth in Canada and the US. The Team is accountable for the overall governance of accounts to mitigate financial exposure and risk, and ensure superior client experiences. This involves oversight of accounts from multiple systems and across a range of Wealth products to ensure that breaks are being actively acquired, owned, investigated and resolved in a timely manner. In addition, the team works to investigate, improve, and optimize existing reconciliation processes and pain points within the entire Reconciliations control space.

The primary accountability of the role is to complete and improve existing processes and while identifying and escalating risks of aged and high value breaks within the reconciliations control space. Your high energy and desire to improve process and mitigate risk will enable you to find creative solutions that not only optimize the efficiency of existing processes and controls but also improve employee engagement and satisfaction.

As a member of the Reconciliations Control team, you will also have a unique opportunity to positively impact the future state of a vital control function within TD Wealth. The Reconciliation Analyst will support, enhance and ultimately augment our existing Reconciliations team’s processes, mandate and efficiencies.

Your high energy and desire to invoke change will enable you to find creative solutions using a variety of tools including excel VBAs, Alteryx and Tableau to optimize the efficiency of existing Reconciliation processes by automating functions such as data load and match rules to accurately identify and assign breaks for remediation.

You have a keen sense of finding the root cause of problems by analyzing and sifting through data. You are driven to succeed in a dynamic and changing environment to drive competitive advantage within the Operations functions at TD Wealth.

Job Requirements

• 3+ years’ experience within a Wealth Business, Operations or other related industry
• Highly proficient in Excel (advanced excel preferred). Knowledge of other programming language and familiarity with tools such as Alteryx/Python/Tableau are an asset.
• Strong analytical skills applied towards sorting through large amounts of data to identify and resolve account outages, perform complex investigations and root cause analysis
• Ability to work in a high pressure environment and ability to prioritize and manage the workflow of the team.
• Self-motivated and dedicated teammate, who takes ownership and accountability, has strong organizational skills as well as the ability to effectively handle challenging priorities
• Intellectual curiosity, passion for innovation and simplification and self-motivation

Hours

37.5

Job Details

Responsibilities:

• Identifies key operational / reporting / process issues for own area
• Provides thorough analysis and/or specialized reporting or operational/process support
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Participate in the continuous improvement of current reconciliation – identify and bring forward opportunities to improve service delivery
• Manage/monitor the Digital Worker (bots), review its performance and identify defects and support the Mutual Funds Reconciliation team to sort/analyse breaks and finding process improvements for the team.
• Assist in data analysis and identify patterns where manual matching and break allocation is occurring and advance ideas to build automation rules.
• Recommend and develop solutions to optimize process performance:

• Take a risk based approach in applying innovative solutions to unique problems in differing lines of business
• Liaise with multiple partners
• Recommend and summarize improvements
• Using tools including Excel VBAs, Alteryx and Tableau, build workflows/processes that optimize the efficiency of existing Reconciliations by automating functions such as data load and match rules to accurately reconcile data, identify and assign breaks for remediation, management reporting using dashboards to highlight exposure and trends.
• Develop, test, document and implement new and enhanced reconciliations, dashboards and breaks reports.
• Work with project teams, to develop, maintain and test reconciliation between multiple sources of data.
• Assist in analysis, development, testing and implementation of operational changes and process improvements.
• Participate in completing daily reconciliation tasks while meeting or exceeding Service Level Agreement(s) requirements
• Identify, record and investigate processes/exceptions arising from transactions / processes beyond first level operations service delivery
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connect with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained, and risk minimized.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
• Support team manager in managing team workload, demonstrating a proactive understanding of the changing landscape
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Work collaboratively and develop good working relationships with all Reconciliations process partner teams
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
• Participate in initiatives, ensure that changes to the systems and processes impacting reconciliation activity are addressed, and ensure that reconciliation controls remain effective.

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Business Line

TD Wealth

Job Category – Primary

Wealth Management

Job Category(s)

Wealth Management

Job Family

Wealth Operations

Time Type

Full Time

Employment Type

Regular

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-Ontario-Toronto

Expected salary

Location

Toronto, ON

Job date

Thu, 25 Jan 2024 03:59:11 GMT

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