NHS
Job title:
Referral Hub Manager
Company
NHS
Job description
West London Trust (WLT) is a dynamic healthcare organization committed to delivering high quality care to our community. We are currently seeking a dedicated, enthusiastic and motivated candidate to join our Integrated Care Team.As the Referral hub/ Urgent community response manager you will have experience of working with multiple providers to provide professional and strategic leadership in line with agreed service objectives.This role you will work as part of the management team with a focus on managing and delivering the referral hub as a single point of access for Ealing Community Partner services within planned and unplanned care pathways.The referral hub is in operation 24 hours a day, 7 days a week and the UCR SPA is in operation 7days a week and is covered 8am-8pm. You will work in collaboration with NWL UCR and sector peers.Main duties of the jobTo establish and maintain communication, with various individuals and groups of service users, carers and staff on complex potentially stressful topics in a range of situations.To build relationships with GP’s within boroughs serviced to ensure quality of referrals are appropriate.To work with NWL ICB to further develop the NWL UCR hubTo support and work closely with other ECP managers to ensure response times are within the commissioned targets and prevent any delays in responding to requests from the Hub.To contribute to the development of services.To ensure any concerns, complaints or incidents are investigated within timeframes and learning is embedded in the team.Develop and maintain shared governance and performance across providers and partnersTo provide strategic oversight of the referral hub and UCR SPA so there are no delays with referral process and onward referral.To provide strategic, operational and managerial oversight to the referral hub and UCR SPATo work with peers within respective organisations to ensure discharge timescales as laid out in national guidance are adhered to.Ensure daily reporting is completed to the agreed standardMaintain a collaborative role mode approach during execution of these duties and at all other timesTo develop, sustain and evaluate partnership working with individuals, groups, communities and agenciesAbout usWest London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.The Trust is rated as ‘Good’ overallby the Care Quality Commission. Forensic services are rated as ‘Outstanding’.The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.Date posted27 March 2025Pay schemeAgenda for changeBandBand 8aSalary£59,490 to £66,239 a year Per Annum Inclusive of HCASContractFixed termDuration12 monthsWorking patternFull-timeReference number222-LS-ICS-370-AJob locationsSt BernardsEalingUB1 3HWJob descriptionJob responsibilitiesThe Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Job descriptionJob responsibilitiesThe Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.Person SpecificationQUALIFICATION /TRAININGEssential
- Registered Professional (Nurse, Paramedic or Therapist)
- Educated to Degree level or equivalent level of experience at senior level
- Relevant post registration experience.
- Evidence of post registration further development.
Desirable
- Masters Degree in Health Care related subject
- Management qualification
- Qualification in acute clinical assessment
- Mentorship qualification
- KUF training
EXPERIENCEEssential
- Experience of working with people who have urgent health needs
- Management experience in community health settings
- Experience of providing management/clinical supervision
- Experience in leading and managing change in a multi-disciplinary team
- Experience in planning service developments
- Able to set, manage and monitor budgets.
Desirable
- Experience in working within a Single Point of access/Hub service
- Experience in a rapid response service
KNOWLEDGE & SKILLSEssential
- Ability to organise and deliver effective programmes of care for people with health needs.
- Ability to supervise and manage staff working with patients who have acute health needs that can be managed in a community setting.
- Ability to produce high standard of written reports / audit evaluations using statistics as necessary.
- Established risk assessment skills and able to reduce the level of risk to clients, staff and others.
- Ability to work with technical teams (IT, telephones etc) to develop efficient technical solutions to the management of referrals in and out the Hub
- Comprehensive knowledge of relevant policy & legislation relating to community health care
- Caseload and workload management skills
- Strong written, verbal and communication skills.
- Good communication
Desirable
- Research skills.
- I.T and database
- Presentation skills.
Personal QualitiesEssential
- Highly motivated and able to work independently and for long periods of prolonged concentration.
- Flexible about hours of work.
- Ability to be calm under pressure, to contain others emotional distress and anxiety.
Person SpecificationQUALIFICATION /TRAININGEssential
- Registered Professional (Nurse, Paramedic or Therapist)
- Educated to Degree level or equivalent level of experience at senior level
- Relevant post registration experience.
- Evidence of post registration further development.
Desirable
- Masters Degree in Health Care related subject
- Management qualification
- Qualification in acute clinical assessment
- Mentorship qualification
- KUF training
EXPERIENCEEssential
- Experience of working with people who have urgent health needs
- Management experience in community health settings
- Experience of providing management/clinical supervision
- Experience in leading and managing change in a multi-disciplinary team
- Experience in planning service developments
- Able to set, manage and monitor budgets.
Desirable
- Experience in working within a Single Point of access/Hub service
- Experience in a rapid response service
KNOWLEDGE & SKILLSEssential
- Ability to organise and deliver effective programmes of care for people with health needs.
- Ability to supervise and manage staff working with patients who have acute health needs that can be managed in a community setting.
- Ability to produce high standard of written reports / audit evaluations using statistics as necessary.
- Established risk assessment skills and able to reduce the level of risk to clients, staff and others.
- Ability to work with technical teams (IT, telephones etc) to develop efficient technical solutions to the management of referrals in and out the Hub
- Comprehensive knowledge of relevant policy & legislation relating to community health care
- Caseload and workload management skills
- Strong written, verbal and communication skills.
- Good communication
Desirable
- Research skills.
- I.T and database
- Presentation skills.
Personal QualitiesEssential
- Highly motivated and able to work independently and for long periods of prolonged concentration.
- Flexible about hours of work.
- Ability to be calm under pressure, to contain others emotional distress and anxiety.
Expected salary
£59490 – 66239 per year
Location
Ealing, West London
Job date
Mon, 31 Mar 2025 02:11:15 GMT
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