Referral Management Advisor

Job title:

Referral Management Advisor

Company

NHS

Job description

An opportunity has arisen to join the Teleheath Services team as a Referral Management Advisor within Mersey Care NHS Foundation Trust.Telehealth service that supports patients and healthcare professionals to access various community services within the Trust. It is a growing service working across Cheshire and MerseysideWe are a large team inclusive of both clinical and non-clinical staff who are very supportive and have a strong skill mix. We have an excellent training team who will ensure full training is provided. We can also offer hybrid working to successful candidates.Applicants must be able to work a rota of shifts between the hours of 8am and 8pm Mon-Sun, 365 days a year so flexibility is essential.All secondment applicants must have approval to apply for this post from their current line manager prior to application.Main duties of the jobAs a Referral Management Advisor your main duty is to support the Teleahealth Team . Telehealth is designed to help manage hospitals from healthcare professionals and to advise them on possible alternatives to admission with community services. With the pressures that hospitals around Merseyside are currently under this is a crucial role to help minimize this pressure.Working as a Referral Management Advisor is a very rewarding role where you can learn a lot about how Mersey Care’s community services and local hospitals operate. This is all supported with Telehealth trainer and systems designed to guide you through a patients journey from being referred to being discharged.You must be comfortable speaking with senior health professionals and persuasive in offering relevant pathway solutions to Health and Social Care. The successful candidates will have experience of working either within a contact centre environment or have customer care experience at the centre of their working experience.As the service supports access to healthcare and supports the health economy we are looking for individuals who are committed to high quality service delivery, flexibility and team work in a fast-paced busy environment.About usMersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.Flexible working requests will be considered for all roles.Date posted10 January 2025Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year per annumContractBankWorking patternFlexible workingReference number350-TWS6853496Job locationsV7 BuildingsKings Business ParkKnowsleyL34 1PJJob descriptionJob responsibilitiesAs the service supports access to healthcare and supports the health economy we are looking for individuals who are committed to high quality service delivery, flexibility and team work in a fast-paced busy environment.Applicants must be able to work a rota of shifts between the hours of 8am and 8pm Mon-Sun, 365 days a year so flexibility is essential. Job descriptionJob responsibilitiesAs the service supports access to healthcare and supports the health economy we are looking for individuals who are committed to high quality service delivery, flexibility and team work in a fast-paced busy environment.Applicants must be able to work a rota of shifts between the hours of 8am and 8pm Mon-Sun, 365 days a year so flexibility is essential.Person SpecificationQualificationsEssential

• GCSE/NVQ2 or equivalent, or equivalent work based experience
• Computer literate
• Base level theoretical knowledge equates to GCSE, A Levels, Level 3 vocational qualifications or equivalent level of knowledge
• Willingness to undertake further training/qualifications

Desirable

• RSA III (or equivalent)
• NVQ 3 Business Admin or equivalent relevant office experience.
• Excellent Audio Typing
• ECDL.

SkillsEssential

• Good keyboard skills
• Interpersonal Skills
• Effective communication and interpersonal skills
• Discretion at all times in and outside the department
• Ability to remain calm in difficult situations
• Flexible approach to work
• Good organisational skills
• Ability to work effectively within teams
• Ability to plan, prioritise and schedule work
• Precise and methodical in working practice and able to work under own initiative
• Ability to work with attention to detail
• Ability to use email
• Ability to maintain and develop efficient office systems
• Ability to priorities own workload
• Good time management
• Change management

Knowledge/ExperienceEssential

• Experience of working in a busy office environment
• Previous clerical experience
• Familiar with standard office practice and procedures
• Have an understanding of the implication of the data protection act
• Working knowledge of Microsoft Word Applications and Excel

Desirable

• Previous healthcare clerical experience
• Experience with medical terminology
• Experience in health technology, long-term condition management, and hospital discharge procedures
• Experience of working with health professionals and the general public
• Good Knowledge of clinical systems used in Hospitals and community settings

ValuesEssential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Person SpecificationQualificationsEssential

• GCSE/NVQ2 or equivalent, or equivalent work based experience
• Computer literate
• Base level theoretical knowledge equates to GCSE, A Levels, Level 3 vocational qualifications or equivalent level of knowledge
• Willingness to undertake further training/qualifications

Desirable

• RSA III (or equivalent)
• NVQ 3 Business Admin or equivalent relevant office experience.
• Excellent Audio Typing
• ECDL.

SkillsEssential

• Good keyboard skills
• Interpersonal Skills
• Effective communication and interpersonal skills
• Discretion at all times in and outside the department
• Ability to remain calm in difficult situations
• Flexible approach to work
• Good organisational skills
• Ability to work effectively within teams
• Ability to plan, prioritise and schedule work
• Precise and methodical in working practice and able to work under own initiative
• Ability to work with attention to detail
• Ability to use email
• Ability to maintain and develop efficient office systems
• Ability to priorities own workload
• Good time management
• Change management

Knowledge/ExperienceEssential

• Experience of working in a busy office environment
• Previous clerical experience
• Familiar with standard office practice and procedures
• Have an understanding of the implication of the data protection act
• Working knowledge of Microsoft Word Applications and Excel

Desirable

• Previous healthcare clerical experience
• Experience with medical terminology
• Experience in health technology, long-term condition management, and hospital discharge procedures
• Experience of working with health professionals and the general public
• Good Knowledge of clinical systems used in Hospitals and community settings

ValuesEssential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Expected salary

£24071 – 25674 per year

Location

Knowsley, Merseyside

Job date

Sun, 12 Jan 2025 08:58:19 GMT

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