Registration Manager, Academic Affairs, Study Abroad

Job title:

Registration Manager, Academic Affairs, Study Abroad

Company

CIEE

Job description

Position: Registration Manager
Department: Academic Affairs – Registration, Study Abroad

Reports to: Registrar

Location: US Remote (see location requirements below)

Who we are:

Council on International Education and Exchange (CIEE) is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are: The Registration Manager has primary responsibilities in managing training and compliance with CIEE Academic Policies and registration-related procedures. The Registration Manager is responsible for the development and implementation of all training sessions and materials related to academic policies and procedures. In addition, the Registration Manager is accountable for the management of a team of Registration Coordinators supporting study abroad programs. The Registration Manager contributes as part of the greater Registration team in support of the strategic initiatives of the Academic Affairs Department, in alignment with the CIEE Strategic Plan.

What you’ll do:

• Manage the development and implementation of specialized, registration-related materials and procedures needed for registration and course selection operations; ensure alignment with CIEE academic policies.
• Manage student course selection process and generation of schedules for advising portfolios.
• Manage strategic development, training, and oversight of all Academic Affairs processes related to courses and academic policies and procedures.
• Managed a team of Registration Coordinators, overseeing the timeliness, integrity, and accuracy of course-related data administration and reporting for registration and grade processing.
• Supervise Registration Coordinators on administrative tasks associated with the grade appeal process and serve as a member of the CIEE Academic Appeals Committee.
• Train Registration and other CIEE teams on the application of existing and new policies and procedures. Perform regular analysis of existing policies and make recommendations to the Registrar for improvements and additions. Ensure the creation and dissemination of training modules and reference materials for all relevant academic resources.
• Develop and assist with delivery of registration and grades-related training materials forCIEE US and overseas staff
• Assist with the review and development of Marketing and web materials related to registration and courses
• Work closely with the Registrar and other Registration team members to:

• Create and implement workflow efficiencies and ever-improving mechanisms for cross (and intra)-departmental cooperation and communication, to appropriately manage and maintain academic policy compliance and standards.
• Create systems for placing, tracking, and managing expectations for related requests.
• Communicate progress on team projects.
• Collaborate on solutions to any workflow or team-to-team communication issues
• Support improving student and resident staff user experience in the course registration system.
• Respond in a timely manner to all questions, issues, problems, and/or needs of registration team members and CIEE Portland and/or site staff related to the job duties as outlined.
• Perform other duties as assigned.
• Other duties as assigned

What you’ll bring:

The ideal candidate will possess:

• Bachelor’s degree and four (4) years of related full-time administrative experience within a college or University Registrar’s office, or a study abroad office required.
• Prior experience within a study abroad provider organization is preferred.
• A minimum of 2 years of supervisory experience with leading projects or management preferred.
• A minimum of 5 years of relevant experience.
• Readiness to grow and develop yourself, our client group, and our Company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture.

Location Requirements:

The position is available to candidates in the United States, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to federal regulations a background check will be conducted as a condition of employment.

Expected salary

Location

USA

Job date

Sat, 20 Jan 2024 03:41:00 GMT

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