Registration Representative – Centralized Patient Scheduling & Registration

Job title:

Registration Representative – Centralized Patient Scheduling & Registration

Company

Orillia Soldiers’ Memorial Hospital

Job description

Registration Representative – Centralized Patient Scheduling & RegistrationTo display this page you need a browser with JavaScript support.Job Number: J0425-0198Job Title: Registration Representative – Centralized Patient Scheduling & RegistrationDepartment: CPSRJob Type: CasualJob Category: Administration / ClericalUnion: OPSEU Office & ClericalOpen Positions: 2Date Posted: April 11, 2025Closing Date: April 18, 2025Salary: $26.90 – $29.26/HourHours of Work:All Shifts (Days, Nights, Weekends)Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia – a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.Position SummaryReporting to the Manager, Centralized Patient Scheduling & Registration (CPSR) the Registration Representative works in a centralized model providing Registration and related services for various program areas within the hospital (regardless if they are centralized or geographically located throughout the hospital). This position may be deployed out to various geographical areas as the need arises at the discretion of the CPSR Manager.PRIMARY RESPONSIBILITIES:

• Provides excellent customer service to all patients and system stakeholders as a primary contact upon entry to the hospital.
• Works as a registration staff and may work in a number of geographical areas throughout the facility
• Registers patients according to Departmental and Hospital policies
• Works in a collegial manner with management, nursing, physicians, volunteers, patient flow staff and other clerical staff from within the hospital as well as other health care facilities to ensure optimal communication.
• Follows appropriate processes for registering patient’s dependent on reason for visit,

o Accurately validates patient demographics and health care coverage information
o Updates patient information
o Registers any non-scheduled visits
o Adheres to data quality processes as directed

• Direct patients to appropriate areas of the hospital and arranges assistance if necessary
• Collects all the required information to accurately register a patient.
• Ensures all data entered into the computerized system ensuring that any health care coverage (ie. Health card number) is validated.
• Ensures excellent data quality by following all procedures and standards associated with quality data.
• Participates in any data quality activity to support the Hospital and GBIN partnership goals.
• Addresses data quality concerns in a timely manner.
• Covers the communications area for all codes, procedures and breaks as required, utilizing extensive knowledge in paging systems, when, where and how to contact or direct staff, physicians, patients, general public, and outside facilities.
• Provides coverage to other areas of CPSR as required
• Performs other duties as may be assigned by direct Manager and/or Team Lead.

QualificationsEducation:

• Ontario Secondary School Graduation Diploma or equivalent is required
• Successful completion of a Medical Terminology course required
• Successful completion of the Hospitals Electronic Medical Record (EMR) training required upon hire
• Completion of Medical Office Administration program is an asset
• Completion of a recognized post-secondary diploma/degree is an asset

Experience:

• OSMH registration experience or demonstrated competency required
• Switchboard experience is an asset
• Preference given to candidates with previous healthcare experience
• Preference given to candidates with experience in registering and scheduling in an EMR

Competencies:

• Demonstrated computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required
• Demonstrated familiarity with Criticall system is an asset
• Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality
• Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges
• Demonstrated ability to organize and prioritize workload and multitask under pressure
• Demonstrated attention to detail and a strong commitment to quality and patient information verification
• Demonstrated ability to work both independently and as a productive team member
• Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
• Demonstrated ability to attend work on a regular basis

Other:

• Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment EquityOSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.Accomodation in the WorkplaceOrillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.Health & Safety ResponsibilitiesOSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.

Expected salary

$26.9 – 29.26 per hour

Location

Orillia, ON

Job date

Sun, 13 Apr 2025 05:01:42 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.