BT
Job title:
Renewals Rebates and Attach Professional
Company
BT
Job description
Why this job matters
The PSB is the link between the sales teams and the suppliers of goods and services to external customers. We are here to support the sales teams and free them to spend time selling to the customer, we will look to secure the most competitive price for the customer ensuring the most cost-effective method is arrived at for the business.
The key purpose of the role is to provide a pivotal role in the operational day-to-day aspects of the Contracts Administration team. You’ll have the responsibility for maintaining information relating to customer annuity contracts and assisting in the running of the Contracts Administration function ensuring that all duties are completed to the required standard and timescale. In addition, there is also a requirement to lead continual improvement in the way service contracts are managed and controlled within Service by analysing, comparing and investigating CISCO and third party data to BT data, taking the appropriate corrective action if required. This role also involves opportunity loading, customer mapping, weekly reconciliation on attach and renewal opportunities, reporting and forecasting.
What you’ll be doing
1. Processing new orders / contracts / renewals / cancellations and amendments to existing contracts on the relevant business tools ensuring accuracy, bill IT Services support and managed services, complete billing activities to strict deadlines. Raising purchase orders to specialist suppliers to aid procurement accounting and reporting functions
2. Dealing with end customers, sales, finance for hardware break fix, contract renewals, flex contracts including contract queries and answering Service Desk entitlement queries to strict internal timescales
3. Self-managing contracts by ensuring invoicing, renewals, and queries are completed within SLA. Ensuring governance against authorizing invoices from specialist suppliers and ensuring information is captured accurately for accounting and reporting purposes
4. New business Product launch Service Introduction – Collaborating with cross functional teams to create and map PSB processes into the contracts team
5. Providing metrics / reporting on supplier renewals to ensure we are aligned with targets. Supporting and driving all renewal activities and attach opportunities across the quarter to maximize revenue and rebate. Identifying / analysing Cisco maintenance Attach opportunities quarter on quarter to deliver against the BT Cisco metrics
Essential Skills
IT Service Delivery
Problem Solving
Customer Experience
Data Analysis
Business Process Improvement
What we’d like to see on your CV
1. Commercial awareness demonstrates sound knowledge of contracts and billing
2. IT product and services knowledge
3. Good track record in managing customer relationships and owning complex issues
4. Excellent Excel knowledge, data manipulation and reporting skills
5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
#LI-Hybrid
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON’T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
Expected salary
Location
Barlborough, Derbyshire – Chesterfield, Derbyshire
Job date
Tue, 23 Jan 2024 05:55:39 GMT
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