Reservationist

Job title:

Reservationist

Company

Jurys Inn

Job description

The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. And if we’re not on your bucket list already, you should make some space on it.The Grand is at the centre of a thousand tales, the location of a million memories and a champion for all things Brighton & Hove. We are fizzing with anticipation and excitement for the next stage of our own journey…Is it time to start the next chapter in yours?As a Reservations Agent, you will know and understand what it means to deliver amazing hospitality, you will be able to engage with guests as one of the first contacts they have with the hotel and are responsible for ensuring that all guest’s expectations are exceeded, and their pre-arrival experience is first class and memorable.You’ll have previous experience in a front of house or reservations role for at least a year and be competent using property management systems, ideally Opera, with a great knowledge of booking systems & sales and reservations processes. You will have tonnes of great stories of delivering first class hospitality and experiences to your guests, and you’ll demonstrate a positive relentless ambition to be at your best every day!In return for your passion and commitment, we offer a great package including hotel recognition scheme and incentive programme (including cinema tickets, free dinner & afternoon tea, cash rewards), staff accommodation rates at Leonardo Hotels in UK & Europe, discounted use of hotel facilities, workplace pension & life assurance, employee assistance programme, and a high street, local attraction & retail perks, and discount programme.We strive to create an individual and personal experience for all our guests by delivering Exceptional Hospitality…… so individuals with engaging personalities are a perfect match for us. As the ideal candidate you will have exceptional hospitality skills and be able to build rapport easily with all guests, be a great communicator, have a pleasant and professional telephone manner with proficient verbal and written English. You will also need to be able to work well under pressure in a fast-paced environment and possess a good aptitude for attention to detail.You will be responsible for:

• Answering telephone and email enquiries in a timely manner always ensuring accuracy and attention to detail
• Booking and entering room and restaurant reservation requests using the relevant systems
• Maximising revenues by up-selling guest rooms and hotel facilities
• Handling multiple requests at any one time while maintaining composure
• Working cohesively as part of a team and liaise with other key departments to perfect the guests experience with us.

If you are keen to progress your career in customer service or hotels and this is a challenge that excites you, then apply now – this IS a step worth taking.The Grand Brighton 97-99 King’s Road, Brighton, Sussex, BN1 2FW

• Job RefJI23733
• BranchThe Grand Brighton
• LocationBrighton
• Salary/Benefits£12.56 per hour + service charge
• Contract typePermanent
• HoursFull Time
• Hours per week40
• Date posted03/07/2024
• Closing date04/08/2024

About The Grand BrightonThe Grand Brighton first opened its doors in 1864 to great fanfare and celebrated as the original ‘Palace By The Sea’. The Victorian architectural brilliance offers you the opportunity to write your Grand story on Brighton’s iconic seafront. Indulge in delicious, freshly made dishes in our Cyan restaurant or enjoy our award-winning afternoon tea in our famous Victoria Terrace. Our sea-view bedrooms and luxurious interior offer you the opportunity to lay back and relax. Being one of 31 AIM Gold accredited meetings venues in the UK, our Events team are renowned to delivering fantastic experiences.About Leonardo HotelsAt Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and WillingAt Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

Expected salary

Location

Brighton

Job date

Fri, 05 Jul 2024 07:54:05 GMT

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