Retail Steward

Job title:

Retail Steward

Company

English Heritage

Job description

We’re the organisation that looks after England’s most important buildings and monuments, making sure our country’s amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.We are looking for a Retail Steward to join our team on a permanent, full time basis, working 36 hours per week. The role will be divided between shop floor and stock room working. The role will include weekend and Bank Holiday working. Our rosters consist of early and late shifts (covering 7am to 6pm in the summer) with regular 7am starts on delivery days.No history background? No problem. What is important to us is a passion for people and excellent customer service along with the organisational skills to keep our shop supplied effectively. We want our staff to enjoy working with others as part of a team to deliver an excellent visitor experience.This is an incredible opportunity for you to work at one of the most visited and important prehistoric sites in the world. At Stonehenge we welcome over 1 million visitors a year from all over the world.The retail team is a highly successful team delivering exceptional customer service and commercial targets in a busy and challenging environment.The Benefits– Salary £11.73 per hour All salaries will increase following the NLW rise on 1st April 2025 to a minimum of £12.21 per hour.– 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years– Matched pension contributions up to a maximum of 10%– Flexible hours– The opportunity to progress your career within the heritage sector– Apprenticeship opportunities– Subscriptions to professional bodies– Free access to all English Heritage sites for you and up to 6 friends / family members– 25% discount in our shops and cafes– Enhanced Maternity/Paternity/Shared Parental leave– Options to buy additional leave– An inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported– Opportunities to go to some of our great live music or history eventsAs a Retail Steward you will be part of our high performing team meeting challenging targets by ensuring stock levels are managed effectively and a visit to the shop is an essential part of the visitor experience.What’s more, as part of our charity bringing history to life, you’ll be supported and encouraged to share your ideas, inspire others and make a difference to the way England’s rich past is experienced.As a Retail Steward you will provide excellent customer service to visitors on the shop floor and handle stock systems to ensure the shelves are always full with our great range of gifts.The role will involve time in our stock room handling orders and deliveries several times a week along with daily shop floor replenishment. You will need to be able to handle large volumes of stock, light and heavy. On our busy shop floor you will be enhancing visitor experience whether helping them find the perfect souvenir or handling their till transaction efficiently.To be considered for the role, you will need:The ability to work in a fast paced retail environment, both customer facing and stock processingThe ability to deliver excellent customer care to everyone while dealing with high visitor numbersExcellent organisational skills to keep stock flowingThe ability to manage your time effectively and prioritise tasks efficientlyIf you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Jon Bichener, Retail Manager, on [email protected]. No agencies please.Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/Everybody’s welcome at English HeritageForget the stereotypes. It takes thousands of people from every background to care for England’s heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.Interviews will be held as suitable applications are received on site at Stonehenge.Closing date: 26/03/2025 23:59:59You will need to refer to the following documents when completing your application.

Expected salary

£11.73 per hour

Location

Amesbury, Wiltshire

Job date

Wed, 26 Feb 2025 08:37:17 GMT

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