Royal Bank of Canada
Job title:
Senior Digital Operations SRE
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionSenior Digital Operations SRE, Enterprise Client Applications and CRMRole OverviewWe are seeking a talented Senior Digital Operations SRE to join our Digital Operations Technology organization. In this critical role, you will be responsible for applying software engineering principles and practices to the design, development, and operation of reliable and scalable systems. You will be working with a variety of technologies, such as OpenShift, IBM MDM/BPM, Linix, UNIX, Mainframe, ETL, and more. You will also be supporting the Enterprise client application portfolio, which consists of applications that serve our internal and external clients across various domains and channels.What will you do?Design, develop, test, deploy, and maintain reliable and scalable systems that meet or exceed the service level objectives of the applications within our ECA/CRM Application reliability portfolio.Work closely with application development teams and business partners in the Agile labs to understand priorities, impact and provide accurate timely reports to management regarding status of critical systems and processes.Proactively identify and act on emerging issues (and work with Development teams) to resolve them in the short and long term.Demonstrate rapid response and synthesis skills to handle multiple technical factors quickly and arrive at a workaround or solution within SLA.Make recommendations on process improvements and enhance system and support documentation.Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards. Your participation would ensure that projects follow RBC standards for security and audit, change management process, supporting System Integration testing, and supporting code promotions through various stages to production through automation with excellent performance and reliability.Work on IT Risk deliverables: participate in DR exercise, help in DR planning and design; interacting with various auditors and make sure that applications in our portfolio function according to published RBC IT Risk Standards.Maintain technology currency and vulnerabilities remediation with keen eye on process improvement and automation capabilities.Automate and improve the processes and tools that support the systems, such as monitoring, alerting, logging, testing, etc.Manage and oversee the deployment, system upgrades, and configuration changes of the applications in the portfolio.Troubleshoot and resolve complex issues related to mainframe job failures, ETL jobs, and data quality.Relationships & CommunicationEffectively communicate and build rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to close.Facilitate and deliver presentations to business and technology partners and senior management, selecting the appropriate approach based on the audience.Resolve conflicts/issues and escalate others as appropriate.Work closely with application development teams and business partners to deliver major initiatives.Planning, Implementation & SupportLead Disaster Recovery planning sessions to ensure proper Disaster Recovery Procedures are documented.Manage Disaster Recovery exercises for Digital Operations applications.Develop detailed plans and accurate estimates for completion of technology currency initiatives.Support Digital Operations Technology team as required.Support Application Development teams as required in all things related to application infrastructure and compliance.What do you need to succeed?Must HaveProven experience in site reliability engineering, software engineering, and system administration.Familiarity with distributed platforms, mainframe systems, and CRM applications.Strong analytical skills and the ability to collaborate effectively across teams.Passion for ensuring the reliability and performance of critical systems.Hands-on experience in a variety of tools and languages, such as:DevOps CI/CDDynatraceSplunkPagerDutyServiceNowSoftware engineer experience with production class delivery, strong analytical mindset, communication skills, and sense of ownership/drive.Intermediate experience in a variety of environments and platforms, such as:CloudDistributedBusiness workflows and services/APIsMainframe – JCL, Cobol, DB2UNIXEmerging technologies experience, such as:Apache Hadoop and its ecosystem, Hive, Spark, TeradataMicroservicesShell scripting: the ability to read, understand, modify, and write non-trivial UNIX shell scripts is required.Nice to haveKnowledge of leading software using a cloud-native stack, such as Spring Boot, Spring Cloud, Cloud Foundry and OpenShift.Working experience in one or more of:Algorithm design and optimizationLarge-scale systems and/or parallel or distributed systemsWeb APIMongoDBKafkaRDBMS and/or modern scale-out databasesExperience with Agile (SCRUM) methodologyWhat’s in it for you?If you thrive in a dynamic environment, enjoy solving intricate technical puzzles, and are committed to maintaining the highest standards of application reliability, we encourage you to apply for this exciting opportunity! You will enjoy the following benefits and perks:Competitive salary range and bonus schemeCollaborative and supportive work cultureContinuous learning and development opportunitiesRecognition and rewards for your achievementsFlexible work arrangements and work-life balanceJob Skills Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Installation Support, Interpersonal Relationships, IT Service Level Management, IT Standards, IT Systems Management, Problem Management, Production Control, Programming Languages, Scripting Tools and Languages, Server Hardware, Service Platforms, Software Process Improvement, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, System Testing Tools, Technical Troubleshooting, Technology Infrastructure ManagementAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2024-03-19Application Deadline: 2024-07-16Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Toronto, ON
Job date
Thu, 04 Jul 2024 03:39:44 GMT
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