Royal Bank of Canada
Job title:
Senior Fixed Assets Processor
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionWhat is the Opportunity?Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.What will you do?
- Assists clients with client transaction fulfillment
- Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer’s requests/complaints.
- Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
- Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
- Process fixed asset transactions and processes ensuring timely, accurate and completeness of fixed asset records
- Responsible for timely and accurate reporting to FRR
What will you need to succeed?▪ University or college degree in business, account, finance, economics▪ Experience with Fixed asset applications preferred; 2+ years experience preferred▪ Proficient in Microsoft suite of applications, advanced excel▪ Good communication (verbal and written)▪ Some change management knowledge and adaptability skills▪ Ability to operate efficiently in a fast-paced and changing environmentWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
#LI-Hybrid
#LI-POSTJob Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress: 120 WESTERN PKY:BEDFORDCity: BEDFORDCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2024-10-01Application Deadline: 2024-10-08Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Halifax, NS
Job date
Thu, 03 Oct 2024 05:08:58 GMT
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