CIBC
Job title:
Senior Intake Analyst
Company
CIBC
Job description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingReporting to the Senior Manager, you will coordinate all lines of businesses content change requests for publishing on one or multiple digital properties. You will gather requirements, analyze scope of work, determine the work back schedules and ensure Enterprise Digital’s audit requirements are met. You will lead the delivery team through all phases of the change request cycle and work collaboratively with editors, developers, authors, designers, accessibility, testers, and publishers to deliver timely high quality content changes across our digital properties. Enterprise Digital Intake team is the front door to all essential and marketing content changes for publishing on CIBC’s public and client facing digital properties including CIBC.com, online banking, digital cart, ATM and vendor platforms.How You’ll SucceedCommunication – Strong written and verbal communication with ability to collaborate and work closely with lines of businesses and cross-functional delivery teams within Digital. The ability to negotiate timelines and workload with stakeholders and delivery teams to ensure successfully implementation of content updates. You are able to understand requirements by listening, asking questions and providing excellent customer service to internal and external partners.Planning and Organizing – A strong desire to problem-solve, solid organizational skills and the ability to forecast workload for other resource teams. You are a prioritizing machine. When confronted with multiple competing perspectives, you are able to hone in on what has the most value at any given moment and reprioritize other deliverables.Digital experience-Be digitally savvy with an inherent and keen interest in technology, ready to seek out innovative solutions and embrace evolving technologies. Easily adapt to new tools and digital banking industry trends.Interpersonal Skills/Collaborative Communication/Relationship building- Have excellent interpersonal, presentation, facilitation and engagement skills both verbal and written. Maintain and encourage open and honest business relationships within the team and with business partners. Have the ability to thrive in a collaborative, agile, fast pace, multi-tasking, environment that is driven by SLAs and business needs.Manage multiple initiatives at the same time in a fast paced environment- leading the team through all phases of the change request delivery cycle and present deliverables to all stakeholders. Work collaboratively with cross-functional teams that includes developers, testers, user experience and content writers to create and deliver content changes to our websites.Who You AreYou demonstrate 2 years of experience as an Intake Analyst preferably in a banking sector.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 15th FloorEmployment Type RegularWeekly Hours 37.5Skills Customer Service, Help Desk Support, Information Technology Operations, Problem Resolution, Project Coordination, Service Requests, Technical Support, Technical Troubleshooting, Work Collaboratively
Expected salary
Location
Toronto, ON
Job date
Thu, 26 Sep 2024 23:20:11 GMT
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