Senior IT Client Relationship Manager

Job title:

Senior IT Client Relationship Manager

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?This team provides support for the Global Client Success during the sales and relationship cycles for high value clients and represents technology aspects of the offering. Supports client retention and exceptional experience through effective relationship building, communication of RBC I&TS technology strategy and capabilities and day to day follow up. Assumes accountability for client satisfaction vis a vis IT. Acts as the client ambassador within RBC I&TS IT. Ensures alignment of strategies and escalation of client concerns. Acts with a commercial and value focused mindset.What will you do?

• Serve as a key business partner in addressing client relationship requests to support and prioritize both new business development and ongoing client relationship management.
• Build effective relationships with clients; understand client’s strategies, processes and challenges from the IT standpoint and align to RBC strategies.
• Through trend analysis feed into the internal IT roadmap discussions by being the ‘Voice of the Client’ and share their vision of how IT can support their business
• Participate in regular client meetings with the client. Represent IT and provide follow-up and updates to the client on escalated issues. Consult on client technology requests by recommending solutions to Client Success, Product, and Sales.
• Work with Technology partners to implement Client SLAs, use efficient KPIs to monitor efficiency and quality and propose improvements.
• Present high level overview of Cybersecurity and Risk Management Framework to Clients RFP & Sales Consultancy
• Conduct secondary review of RFP responses populated by the Proposal Management team from an I&TS IT Application perspective
• Primary point of contact for specialization for large, complex RFP responses; reaching out to IT counterpoints to research responses for areas outside of expertise and to reconfirm responses as required

What do you need to succeed?

• Detailed knowledge of I&TS Systems including Fund Accounting/Administration, Transfer Agency, Custody, Trade Matching and supporting applications
• Proven track record on defining and implementing solutions
• Demonstrated Consultative approach working with Internal and External teams
• Demonstrated ability to collaborate on developing and implementing solutions
• Working knowledge of existing solutions and offerings to clients
• Strong proven communication skills to provide regular updates to internal and external stakeholders

Nice to Have

• Strong interpersonal and negotiation skills
• Entrepreneurial attitude and self-motivation to achieve above average results
• Continuous learner with a deep curiosity for understanding diverse customers and is up to date with changes in client needs, procedures, and relevant products
• Understanding of industry trends and technology used for Fund Accounting/Administration, Transfer Agency, Custody and supporting applications

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work, to take on progressively greater accountabilities and to building close relationships with clients
• Access to a variety of job opportunities across business and geographies.

#LI-Hybrid#LI-Post#LI-PKJob Skills Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements AnalysisAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2025-01-24Application Deadline: 2025-02-15Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Sun, 26 Jan 2025 05:13:20 GMT

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