Senior Manager, AOC Operations

Job title:

Senior Manager, AOC Operations

Company

Bank of Canada

Job description

Senior Manager, AOC OperationsTake a central roleThe Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.With our defined-benefit pension plan, benefits, and high flexibility for work life balance – find out more about why we are annually ranked as one of Canada’s top employers:Find out more about the next steps in our .What you will do
The Senior Manager, AOC Operations in Montreal works closely and collaboratively with colleagues in Toronto to provide operational leadership to ensure that departmental and team goals and objectives are clearly defined, monitored and attained at both AOCs. This includes developing and/or recommending plans to meet business requirements, contributing to budget planning, and ensuring that staffing levels meet production requirements and employee skill sets match job requirements. The Senior Manager, AOC Operations, in collaboration with the Manager of Quality and Efficiency is responsible for the oversight of the Quality Management System (QMS), which includes the safekeeping of Bank and client assets, promoting a safe and inclusive work environment for the well-being of staff, ensuring the integrity of the AOC’s inventories and financial records, and maintaining the ISO 9001 certification.The Senior Manager, AOC Operations also acts as the Section Chief for the Local Incident Management Team (LIMT) as part of the Bank-wide Emergency Management Team (EMT). Finally, you support the Director, Quality & Data Management in ensuring that all operations are performed in an effective and timely manner.You will contribute to the development of the annual budget and business plans by providing detailed information about service levels, business volumes and resource requirements. You will ensure the completion of the annual work plan, performance appraisals and ententes, and create a healthy work environment for the unit while supporting professional development to help employees optimize their contribution. As a result of these planning efforts, you will establish a method of evaluating services delivered and communicate results to internal and external stakeholders. The ongoing communication with clients will play a key role in understanding your clients’ needs and effectively support the responses provided to inquiries and concerns raised.What you need to succeed

• advanced capacity to set priorities, monitor actions and ensure follow-through (planning)
• strong analysis and problem-solving skills to resolve practical/operational issues
• strong focus on quality and attention to detail
• strong leadership skills, with a focus on teamwork and collaboration
• ability to adapt and respond to changing circumstances and priorities
• strong focus on client satisfaction and business relationship building
• strong written and oral communication skills
• excellent interpersonal skills, including the ability to work and interact with individuals at senior levels

Nice-to-have

• knowledge of the Bank Note Distribution System (BNDS)
• knowledge of the systems and operational processes used in the AOCs
• strong knowledge of the Currency Department’s business lines, processes and operations, as well as the Bank’s structure and the roles and responsibilities other departments
• strong knowledge of the AOCs’ Quality Management System based on the ISO 9001:2015 standards

Your education and experience
This position requires a degree in business administration or a related field and a minimum of five years of management work experience with at least three years in relationship management and work experience in operations or an equivalent combination of education and experience may be consideredWhat you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work ModelThe Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit .

• Salaries are based on qualifications and experience and typically range from $121,842 to $143,344 (job grade 18)
• The Bank offers an incentive for successfully meeting expectations at 7 to 10% of your base salary. The Bank offers performance pay for those who exceed expectations (15% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Expected salary

$121842 – 143344 per year

Location

Montreal, QC

Job date

Tue, 04 Jun 2024 22:46:52 GMT

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