Senior Manager – Crew Scheduling Operations

Job title:

Senior Manager – Crew Scheduling Operations

Company

United Airlines

Job description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?Why Inflight Services?Our customers choose United because of our dedication to safety and passion for service. United’s Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.Key Responsibilities:Directs the activity of flight attendant scheduling at the system Operations Control Center. Oversee and manage all aspects of the Inflight Crew Scheduling functions, with enhanced focus on organization hiring/retention strategy, operation/training continuity, and vendor sustainability.

• Lead and execute change management strategies within an operational environment
• Responsible for the planning and control of all crew scheduling functions
• Coordinates and communicates with other operating groups within the NOC
• Ensures contractual interpretations and scheduling practices are administered consistently and cost effectively
• Administers policies, systems, cost management, staffing and business procedures consistent with company and government regulations and flight attendant union agreements
• Monitors performance against forecast and initiates action to control adverse trends
• Leads a team of scheduling shift supervisors, senior schedulers and schedulers
• Develops employees and encourages positive employee engagement
• Functions as a liaison with bases and other departments with the NOC, fostering open communication and modeling teamwork through cross-functional working relationships
• Maintains productive relationships with the flight attendant union representatives, and gains clarity on agreements to provide long term solutions to problems

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!QualificationsWhat’s needed to succeed (Minimum Qualifications):

• Bachelor’s or equivalent years of experience
• Minimum 5 years industry experience and 3 years management experience
• Background in scheduling/staffing in a dynamic environment with focus on operational, resource and/or financial planning
• Accessibility during peak and off-peak times, overseeing a year-round 24-hour operation
• Ability to create and sustain developmental and operational strategies for multiple layers of people leaders, management employees and offshored organizations
• Ability to work with labor relations and union leaders on disputes in applications of the agreement
• Strong verbal communication skills with ability to present to executive leadership
• Word, Excel and PowerPoint
• Read and write in English
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Must be able to work an operational environment that operates 24/7 year-round

What will help you propel from the pack (Preferred Qualifications):

• B.A.
• Background in airline execution
• 3 years experience specific to flight attendant scheduling, or similar logistics and scheduling operations
• General understanding of FAR 117
• Ability to create or enhance complex staff modeling with a focus on operational performance and Flight Attendant staffing requirements
• Process engineering and/or enhancements

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Expected salary

Location

USA

Job date

Wed, 08 Jan 2025 08:57:43 GMT

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