Senior Manager, High Risk Client Management, Canadian Wealth Management

Job title:

Senior Manager, High Risk Client Management, Canadian Wealth Management

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?As Senior Manager, High Risk Client Management (HRCM) Canadian Wealth Management team, you will support the Director, HRCM by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires maintaining responsibility for the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, and managing a team of approximately 5 to 10 staff.What will you do?

• Oversee the prioritization and management of HRCM EDD risk assessment workflow for the Canadian Wealth Management units supported by the HRC Team and ensure that the requirements of the RBC Enterprise AML Client Risk Management Policy (COMP17) and Control Standards (COMP17A) are executed consistently in EDD
• Partner with relevant stakeholders to ensure that HRCM risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach
• Responsible for the oversight of timely, accurate, and complete files across the Team, including the consistent and standard use of the case management tool, approval matrix, etc.
• Responsible for oversight of the queues, productivity and ensuring appropriate benchmarks are met. Where challenges exist, ensures performance management of underperforming staff is applied
• Oversee management of the HRCM processes (including on-boarding and periodic review) and ensure, where applicable, all regulatory timeframes are met
• Approve risk assessments where required for High Risk Clients, partnering with the appropriate Money Laundering Reporting
• Create an environment and culture that allows us to attract and retain high performing employees;
• Help individuals and teams achieve high performance through building capabilities, and effective coaching and performance management;
• Provide candid and actionable feedback, coaching and development on progress toward goals and behaviours exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values;
• Assist the Director, HRCM in creating, reviewing, or maintaining HRC policies and procedures;
• Liaise and partner with the Risk Strategy & Analytics and Program & Innovation Teams, as well as other internal partners to ensure smooth implementation of all process documentation, process improvement changes and any major projects;

What do you need to succeed?Must-have

• 5+ years of demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Clients/EDD investigations and / or a law enforcement / regulatory background and/or banking background
• Knowledge of AML compliance requirements and regulations for Canada and other jurisdictions where RBC operates
• Knowledge of regulatory requirements such as: AML –Canada, OSFI, OFAC, OCC, Bank Act, CPA, IDA/OSC, BSA, PIPEDA
• Awareness of business applications, industry standards and service management.
• Awareness of banking products, requirements and regulations
• Post-secondary education or equivalent experience
• Skilled in Microsoft Office Outlook, Excel, Word applications. – (Level 2 or above)

Nice-to-have

• CAMS designation
• Language Skills (Chinese)

Job Skills Analytical Thinking, Anti-Money Laundering (AML), Business Perspective, Coaching, Collaboration, Communication, Compliance Requirements, Decision Making, Due Diligence, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, People Management, Performance Management (PM), Problem Solving, Process Management, Strategic ThinkingAdditional Job DetailsAddress: 20 KING ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: GROUP RISK MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-03-18Application Deadline: 2025-04-02Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Wed, 19 Mar 2025 23:51:49 GMT

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