Senior Manager, Small Business Lifecycle – International Banking

Job title:

Senior Manager, Small Business Lifecycle – International Banking

Company

Scotiabank

Job description

Requisition ID: 218945Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Scotiabank is Canada’s most international bank, with an international presence unmatched by other Canadian Banks. Our operations include providing a full range of financial products, solutions and advice to retail, small business and commercial customers in Latin America, the Caribbean, Central America, and the Asia Pacific. In addition, our partnerships with associated corporations in China, Curacao, Thailand, and Venezuela provide an entire suite of personal, commercial, wealth management and insurance services to over 24 million customers globally.Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.PurposeContributes to the design and execution of client life cycle strategies across the Small Business segments. Support all aspects of the customer journey, from onboarding to retention, ensuring sustainable and profitable growth of the IB Small Business portfolio throughout the client life cycle. Ensure business strategies, plans and initiatives are executed / delivered in compliance with the defined corporate strategy, governing regulations, internal policies and procedures, and a culture of continuous improvement and optimization is implemented.What You’ll Do:

• Champion a customer-focused culture throughout the Scotiabank footprint to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support the profitable growth of the Small Business P&L by:
• Support the annual business Strategic and Profit Plan process for the segment
• Monitor key performance indicators to evaluate success of strategies
• Lead regular performance reviews and tracking to key indicators to ensure annual plan objectives are met
• Track strategy implementation and provide reports to executives on status
• Provide feedback to the Value Proposition team on KPIs and results to ensure commercial actions are aligned and sustained improvement of client dynamics targets is achieved.
• Champion continuous improvement of the business model with an omnichannel approach, focusing on digital excellence and customer experience. Analyze client feedback, lifecycle metrics and anticipate client needs to ensure P&L objectives are achieved.
• Collaborate closely with Risk, Operations, Finance, Product, Marketing, Digital Banking, Distribution and Analytics teams to establish relevant policies, processes, campaigns, and pricing models.
• Collaborate with regional teams to ensure alignment, understanding of the central strategies, adaptation to local market nuances and to drive successful execution of strategies.
• Support timely communication to customers about value proposition and segment attributes through the appropriate commercial and marketing channels, fulfilling the regulatory framework of transparency of information and customer protection.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

What You’ll Bring:

• Minimum Bachelor’s degree in business / finance discipline or related field
• Minimum 5 years in financial services. Experience in Business Banking, Finance, Analytics and/or Portfolio Management an asset
• Bilingual (English/Spanish)
• Strong interpersonal skills to develop collaborative working relationships with teams across various geographies
• Results focused individual with a deference to action
• Thorough knowledge of the financial services industry, including regulatory trends and economic conditions as they relate to business banking
• Must possess a ‘roll-up your sleeves and get it done’ work attitude with a view for future innovation and possess ability to think strategically and build consensus

Work Arrangement:

• Work in a standard office-based environment; non-standard hours are a common occurrence
• Environment is complex, fast-paced
• Frequent ad-hoc requests from senior officers
• Occasional travel internationally required; usually planned

#LI-HybridInterested?If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.What’s in it for you?Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary

Location

Toronto, ON

Job date

Sat, 01 Mar 2025 23:23:45 GMT

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