Senior Manager, User Research Practice

Job title:

Senior Manager, User Research Practice

Company

Royal Bank of Canada

Job description

Job Summary

Job Description

What is this opportunity?

We are seeking a User Research leader to join the Wealth Management Canada Digital and Data team as Senior Manager, User Research Practice. You are a seasoned researcher who has mastered the craft of turning disparate data into meaningful insights for product development. In addition to executing your own portfolio of research across a deep suite of products, you will support in the elevation of the User Research practice. This role is currently in a hybrid model and could develop into a people management role in the future.

What will you do?

70% Research Execution with clients and employees

Identify research opportunities and recommend research process and methods based on business objectives

Conduct mixed methods research in collaboration with a variety of product and cross-functional partners

Work closely with product, design, and technology to shape product development, bringing the voice of the user to product decisions

Present compelling findings to a range of audiences making it easy for partners to make decisions

30% Elevate the Practice

Establish best practice research tools, templates, processes and methods

Advocate for user research and the voice of the user with cross-functional partners with varying experience with user research

Create educational tools and trainings for cross-functional partners to learn about user research

Maintain and improve the Insights Repository to make it easy for our partners to access research and insights

Support teammates on best practices and coach when needed

What do you need to succeed?

Must Have

Undergraduate or Graduate degree in Sociology, Anthropology, History, Psychology or other research-oriented discipline of Humanities, Cultural studies, or Business

7+ years of experience in User Research, Service Design or equivalent relevant experience

Deep expertise in qualitative and quantitative research methods

Proven relationship management skills and the ability to maintain successful partnerships.

Skilled facilitator, presenter and storyteller

Expertise in PPT/Keynote, Confluence, Mural (or similar software), and user research tools

Nice to have

Experience working in financial services

Expertise in quantitative analysis

What’s in it for you?

Work with business partners who already understand the value of research and designing for the end user

Take the user research practice to the next level

Work for a company that values your work/life balance and cares about supporting your growth and development

Preference will be given to candidates in the Greater Toronto Area.

Job Skills Business Analytics, Interview Techniques, Long Term Planning, Presentations, Problem Solving, Qualitative Research Analysis, Quantitative Research, Research Analysis, Time Management

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-01-24

Application Deadline: 2024-02-09

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expected salary

Location

Toronto, ON

Job date

Fri, 26 Jan 2024 07:26:36 GMT

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