Senior Operations Administrator, Bilingual

Job title:

Senior Operations Administrator, Bilingual

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?In this role, you will pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times. This will Include but is not limited to account set-up; address changes, investor changes, redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement. You will also assist other RBC Investor Services departments/teams in the resolution of Client issues in order to maximize Client experience.What will you do?Process Segregated Funds and Mutual Funds Financial & Non-Financial transactions within industry standards.Apply Quality Control procedures to processed transactions to ensure First-Time-Right transaction processing.Adhere to Not-In-Good-Order processes and procedures.Monitor and clear Workflow system to ensure trades are processed within Capture/PEGA service level standards.Ensure workflow processes and procedures are followed to accurately capture transaction statistics.Investor accounts are accurately messaged/note of processed transactionsAudit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate.Communicate effectively with both internal and external client groupsWork with Manager to update Desk Operating Procedures and other tasks as assigned.What do you need to succeed?Must-haveFluent in French and English (both written and verbal)Experience within Shareholder Services or similar multi-client mutual fund administration environmentGood working knowledge / experience in the financial services industry, specifically in Segregated Funds and Mutual fund administrationSound knowledge of Segregated Funds and Mutual Funds taxation and compliance /regulation – including Registered ProductsDemonstrated ability to work successfully in a fast-paced, high stress environmentCommunicate effectively with both internal and external client groupsNice to haveProven track record in leading initiatives, managing cross-functional relationshipsCompletion of IFIC Mutual Funds Operations CourseUnitrax Recordkeeping System knowledgeFundSERV knowledgeWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateOpportunity to obtain hands-on experience throughout your roleWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankExcellent career development and progression opportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensationJob Skills Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-01-07Application Deadline: 2025-01-21Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Thu, 09 Jan 2025 03:03:34 GMT

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