Trainline
Job title:
Senior Product Designer, Monetisation
Company
Trainline
Job description
Company DescriptionWe are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.Great journeys start with Trainline 🚄Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be.Today, we’re a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.Job DescriptionIntroducing Design at Trainline👋Empowering people to make greener travel choices is central to our focus in 2025 and beyond. And it’s the unique blend of innovation, creativity, technology and customer-first experiences we’ve developed that are the core principles to our world class Design team. Led by Will Barker, our Design Director (previously leading UX teams at IDEO & Samsung), the team are laser focused on building the world’s #1 rail platform benefiting our communities and our world by reducing congestion and our collective carbon footprint – we believe our work has a genuine impact and will change travel for the better.The monetisation of our proposition is fast becoming a gamechanger for Trainline, and includes new sources of revenue that broaden our commercial reach as well as existing ones such as ancillary features (such as flexible booking, cancellation and insurance), partnerships and advertising. As a key contributor to our future business growth, our ability to marry business strategy with addressing real customer needs across the web and app experience is fundamental to success and proving a key point of differentiation compared to our competitors across a rapidly expanding UK and European markets…and that’s where you come in!About the roleAs Senior Product Designer, your challenge will be to support the development of our vision for monetisation and translate it into reality whilst maintaining a world class customer experience. You’ll validate new disruptive ideas, shipping web & app iterations to accelerate our commercial growth and enhance our value proposition. You’ll be critical in advocating for user value as the anchor to guide revenue-generating initiatives, and it will be your responsibility to uncover a deep customer understanding in order to develop new products propositions that will augment user experience whilst building new revenue streams.Reporting to Josephine Lie (a seasoned leader in Design, formerly with Meta & Bumble), you’ll lead design across a 60 strong squad for Monetisation spanning Product, Data, Engineering and Commercial. From partnering with Research on insights, to working on metrics-sizing with Data Science, you’ll understand the power and importance of data to assess the impact of design, and draw insights to iterate and optimise experience. Fearlessly creative, you’ll lead the end-to-end design process delivering innovative tactical features and visually polished solutions, and will directly shape the wider product strategy for Monetisation, and how Trainline sells value to users.We ship new products at speed and employ a ‘build/test/learn’ mentality around our product development. To this end, success lies in your customer-centric mindset, your ability to challenge thinking and develop the next ‘big thing’ for Trainline from ideation to delivery. This is a stand out position for someone passionate about product design looking for an opportunity to disrupt and define a product that is changing the way we travel and inspiring millions people all across the UK and Europe to make more environmentally sustainable travel choices every day.QualificationsWe’re looking for creative big thinkers with small egos to achieve our ambitious plans. Most importantly, you’ll bring exceptional delivery within your +5 years of design experience within a fast-paced consumer-focused tech or travel business – bonus points for experience in the growth or martech space.Additional experience we’re looking for includes:
- Exceptional communication and storytelling skills, adept at conveying concepts to stakeholders at all levels.
- Deep expertise in visual and interaction design, aligning with the product vision.
- Proficient in using data and customer insights to validate ideas and drive positive customer behaviour.
- Experience in data-informed experimentation such as A/B or multivariate testing, with a focus on growth or monetisation metrics.
- Strong leadership and mentoring abilities, fostering an empowering and collaborative design environment.
- Hands-on, action-oriented approach to solving creative challenges, inspiring creativity and design excellence within the team.
- Extensive experience designing responsive web experiences across desktop and mobile, with expertise in digital products and systems.
- A self-starter mentality with strong collaboration skills with Engineers, Product Managers, and broader business teams.
- Proficiency in Figma for day-to-day design work is a must-have, international expertise is a plus.
Additional InformationEnjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, extra festive time off, and excellent family-friendly benefits.We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:
- 💭 Think Big – We’re building the future of rail
- ✔️ Own It – We focus on every customer, partner and journey
- 🤝 Travel Together – We’re one team
- ♻️ Do Good – We make a positive impact
Interested in finding out more about what it’s like to work at Trainline? Why not check us out on , and !
Expected salary
Location
London
Job date
Sat, 04 Jan 2025 06:04:14 GMT
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