Senior Student Records Officer

Job title:

Senior Student Records Officer

Company

University College London

Job description

About us

UCL is a radically different university. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. Today UCL has over 40,000 students and 12,500 staff and is one of the world’s top 10 universities. We have a culture of promoting diversity and sustainability and 30 Nobel laureates among our current and previous alumni.

Academic Services are responsible for providing services to all students throughout their time at UCL and for supporting academic departments and administrative staff in delivering a high-quality student experience. We also play a key role in coordinating UCL’s governance processes and academic quality assurance operations. The Student Lifecycle team works alongside the Student Records team, setting up programme and module records for all of UCL on the SITS information system. Together the teams ensure that all students’ records are set up and maintained within relevant regulatory frameworks throughout their time at UCL. The Student Lifecycle team works closely with Faculties and Departments to ensure appropriate processes are in place to maintain these records from enrolment to graduation, ensuring they comply with the regulatory framework.

About the role

Student Records and the Student Lifecycle team are busy teams at the heart of UCL’s student administration. They are responsible for administrative processes from setting up of programme information, enrolment of students, module registration and the awarding of qualifications according to the regulations. The teams operate in a business partner model, meaning that a key part of their roles involves working closely with faculties and departments to understand the academic work undertaken in these departments and how this affects the student records throughout their time at UCL. The teams are success-oriented and enthusiastic in their approach to dealing with high volumes of queries whilst delivering excellent service. We are looking for other proactive, quick learners to join the team. The Senior Student Records Officer will provide effective co-ordination of UCL’s processes for student record keeping from enrolment to award. The role will involve working with academic departments in raising regulatory and process awareness with a particular focus on enrolment and liaising very closely with the Visa Compliance team.

For more information, please see the attached Job Description.

About you

The successful candidate will have experience working at a busy Higher Education institution. Knowledge of the SITS student information system or other equivalent student database system. They will also have experience working across multiple teams in a busy environment. They will have knowledge of UCL’s student regulations for taught students and knowledge of the UKVI rules and how they relate to International students in the UK. Applicants will be experienced in prioritising their workload to manage competing demands and will be able to demonstrate a proactive approach to problem-solving and identifying potential procedural improvements. Excellent written and spoken communication skills, combined with excellent IT skills and a good working knowledge of the MS Office suite of applications, are also key requirements of the role.

What we offer

As well as the exciting opportunities this role presents, we also offer great benefits, some of which are below:

• 41 Days of holiday (27 days annual leave 8 bank holidays, and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We, therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and women for our Grade 9 and 10 roles.

Expected salary

Location

North West London

Job date

Tue, 23 Jan 2024 05:36:45 GMT

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