Senior Technical Analyst

Job title:

Senior Technical Analyst

Company

Royal Bank of Canada

Job description

Job Summary Assists in implementing and supporting hardware, software and telephony systems which provide the infrastructure for Customer Support. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.Job DescriptionWhat is the opportunity?As a Senior Technical Systems Analyst, you would primarily partner across Information Technology teams to provide technical application support to assigned business line(s). Your focus will be on providing incident management support and ensuring production issues are dealt with and resolved in a timely and efficient manner with minimal impact to business. Additionally, your responsibilities will include researching and analyzing business and technical needs in order to resolve issues by recommending technological solutions that meet sponsor/stakeholder needs, preventing and resolving production disruptions, manage risk, improve support effectiveness and continually improve technical processes.What will you do?Provides production support services to I&TS based users on application issues and queries while researching and analyzing business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs and PLC deliverables including component reusability, data sharing and security.Provides on-call afterhours support on rotational basis of application, database.Flex shift work may be required (day/ afternoon) to help cover work load or change activities and help balance overtime.Lead the investigation and analysis of application technical and functional impact, including root cause analysis leading to operational failures.Manage and Resolve production incidents raised by Application users to ensure closure with SLA.Resiliency, patching and software compliance to ensure our production environment meets RBC standards.Leads detailed design phases for small to large projects/ programs identifying, tracking and resolving technical issues.Prepares high level and detailed technical specifications for small to medium projects in accordance with PLC, security and architecture documentation objectives.Work together with Project Manager, determines best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives.Provides input and co-ordinates with DBA in creating new and modifying existing database structures using different types of databases and recommending appropriate DB based on required functionality.Effectively communicates and builds rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to close.What do you need to succeed?Technologies we use:OS: Windows, SQL ServerMicrosoft Technologies : MS Access, Visual StudioScripting: Windows batch scripting, SQL ScriptingProgramming: .NET FrameworkMust-haveExperience of Windows and SQL Server Support:Experience with configuration support and maintenance on servers running Windows server 2016 and 2019 operating systemsActive Directory administration with knowledge and experience in group policy objects and Windows server security settings.Availability to support existing applications outside of business hours remotely or onsite and carrying support phone.Strong Communication skills with the ability to communicate with technical and non-technical stakeholders.Nice-to-haveExperience working within the financial sectorMainframe (TSO, JCL, ZEKE)Working within varying size and complexities of projectsCompetency in leadership, conflict resolution, and issue escalationsExposure to DevOps automationAgile methodologyWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesTraining on newer technologies and framework such as Cloud computing etc.,Opportunities to building close relationships with business partnersAccess to a variety of job opportunities across business and geographies#LI-Hybrid#LI-POST#LI-TECHPJJob Skills Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Hardware Infrastructure, Information Technology Trends, Operational Delivery, Systems SoftwareAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: Technology and OperationsJob Type: RegularPay Type: SalariedPosted Date: 2024-03-22Application Deadline: 2024-04-05Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Sun, 24 Mar 2024 03:33:36 GMT

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