Royal Bank of Canada
Job title:
Senior Technical Support Analyst
Company
Royal Bank of Canada
Job description
Job Summary Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.Job DescriptionWHAT IS THE OPPORTUNITY?The Asset and Account Application Support Team supports various applications in CWM(Canadian Wealth Management) & USWM ( US Wealth Management). In this role you will be responsible to support various CWMT applications, coordination with offshore/onshore support team and closely working with QA, DEV, various enterprise teams and business users.WHAT WILL YOU DO?Work with AAP Support Team to achieve quality application support.Be responsible and working with other teams to manage and maintains applications servers and infrastructure needs, maintaining server cyber hygiene.Support backend system jobs and processes, meeting SLA and business expectationsParticipates or lead (depends of complexity) development, testing, planning and implementation of projects and fixesFacilitates transition of application from development to productionManages Disaster Recovery exercises for the applicationIdentifies and engages in process improvement opportunities and automationCreates and maintains documentation related to important support processesEstablish strong working relationships across project teams and enterprise teams. Collaborate with teams to achieve quality support and ensure initiatives are effectively integrated into RBC procedures and processes.WHAT DO YOU NEED TO SUCCEED?Must HavesExperience of troubleshooting production issues, determining root causes and engaging proactively in finding long-term solutions,.3+ years in SQL Server 2012-2019, Sybase and working experience with Programming: ASP.NET, C#, ADO.NET, XML, HTML5, JavaScript.OS Platforms: Windows Server 2012-2019, VM, Linux. Cloud: PCF/AzureWorking experience with Web Services: SOAP, WCF, WEB API’S, RESTExperience with Reporting Services: RSCON. Data warehousing tools: ETL, DataStage, SSISNice-to-have:Mix of technologies: DB: DB2, OS platform: AIX, Azure. Analytics Tool: Elastic Search, KebanaRobotic Process Automation: RPA, Ansible. Handy with Jira, Confluence, Share Point administrationProficiency in communication skills.What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance options#LI-Hybrid#LI-POST#LI-TECHPJ#LI-SPJob Skills Cloud Technology, Critical Thinking, Customer Support Systems, DevOps, Group Problem Solving, Installation Support, IT Operations Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Microsoft ASP.NET, Microsoft Windows Environment, SQL Databases, Support Operations, Task Coordination, Technical TroubleshootingAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2024-12-13Application Deadline: 2025-01-03Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Toronto, ON
Job date
Sun, 15 Dec 2024 05:04:31 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.